This content has been marked as final. Show 4 replies
I have seen this and it is usually easy to fix.The fact that you have been deleting folders may upset the fix.
If the folder you saw in Windows Explorer was showing in RH Project Manager, then renaming the folder can magically make all the images show. Then you can restore the original name.
If the folder did not show in Project Manager, then creating it there will cause the images to appear as well.
Try those and post back.
We made a new project in RH 7 and imported another manual in Word file .docx format again. As previously, the images folder appeared there but there were no images inside the folder in the RH 7.
Then we rename it as you instructed, but the images did not show there. Anyway, we renamed it back to the original name. Again, the images did not show at all.
Do you have any other idea?
Is there any limit on the size of the images, or the number of images we can import? We have around 70 images in the file, they are 30 - 50 kb in size each. Format jpg and png.
Thank you for your quick reply.
Would you be willing to send me the document?
If you are, send it via my site with a link to this thread. It's late here now but I should be able to try importing it myself tomorrow.
Please send it in both docx and doc format.
Thank you, but we were able to solve it today.
The solution, we copied the whole manual to a new word file using copy-paste command, saved it as test.docx and tried to import it again in RH 7. Now the imported document is OK, with all graphics displaying properly.
We can't send the manual out of the office since its confidential.