I'm in a situation where I share a project with two other
authors. All three of us access the project's directory structure
via the office LAN, but I have RoboHelp 7 installed on my machine,
whereas the other two authors are less frequent contributors, and
they use a Remote Desktop Connection to access RoboHelp 7 installed
on a network resource.
I've created dozens of topics and successfully published the
project for months. Two of my topics appear empty to the other two
authors when they attempt to open them from the network resource.
They can see the topics, see their page in the TOC, and double
click on them to open them in the work area, but all they see is a
Recently, one of the other authors published some updates to
other parts of the manual that also somehow blanked the topic in
our published product (thankfully internal use only) AND blanked
the topic's actual .htm file in the project's directory structure.
When I went to open the topic on my local machine, it was gone. I
had to go out to a playground layout and rebuild the topic from an
My fellow author still couldn't see the contents of the
topic. So yesterday I deleted the topic entirely and created a
fresh topic with the same name. She STILL can't see the contents of
my brand new topic . . . Any ideas what might cause a topic to
appear empty to another author?
We are not using Version Control yet, as we so infrequently
work in the same portions of the project. This is a case for
version control if I ever saw one. We're retiring this RH7 project
in a few months, and I've already got an SVN repository lined up
for the replacement project. Still, the question remains. What
makes a topic appear empty?
The only way RoboHelp HTML works reliably is by keeping the
project on your local C drive and working on it from there. You
really need to move the project off the network drive. Until you do
that, there isn't much help we can (or would be willing to try and)
provide to troubleshoot this situation.