Thanks Brad , is not the right answer, I ask again . When I download photos from two days ago , he tells me the program that can only be opened with the new vesion photoshop and I do not. I need a normal jpg, unencrypted . This new situation of Adobe Stock forces me to buy the current phosohop program. Very thankful.
There are no images on Stock that require Photoshop at all. You don't need any specific graphic program for the jags on Stock at all.
Do you mean Illustrator? Are you sure you are not trying to open an .ai vector image?
What is the image number you are having problems with.