1 Reply Latest reply on Jul 3, 2016 11:13 PM by Mylenium

    Adobe After Effects CS5.5 installation problem

    wajdijurry Level 1

      I tried to install AE CS5.5 on my laptop "DELL inspiron 5000 series" which is 6th generation and have the following properties:

      1. CPU Core i7 2.5 GHz

      2. 8 GB Ram

      3. Display: Intel HD Graphics 520  4 GB

      4. Render: AMD Radeon 4 GB

      5. 1366 x 768 screen resolution

      6. 1 TB HDD

       

      Although this good properties, the AE CS5.5 could not be installed. The error message is:

       

      Exit Code: 7

       

       

      -------------------------------------- Summary --------------------------------------

       

       

      - 0 fatal error(s), 32 error(s), 13 warning(s)

       

       

       

       

       

      WARNING: DW065: Display requirements not met for {E82097B9-A3B8-404A-9A92-AC16A8AC9576}

       

       

      WARNING: DW065: Display requirements not met for {C61B093E-259E-45D8-B9B6-24630A700398}

       

       

      WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

       

       

      ----------- Payload: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{4058E728-84D8-45CE-8E2D-5F35BD6659A1}\_7_ff4f229bc63a0e 9a7583b39663d9c59b" to "C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5.5\arh.exe" Error 32 The process cannot access the file because it is being used by another process.(Seq 32)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 32)

       

       

      ----------- Payload: {C2F8BD34-1692-40F9-BA1B-1CFB2B5FED3A} Adobe After Effects CS5.5 Third Party Content Wrapper 10.5.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{C2F8BD34-1692-40F9-BA1B-1CFB2B5FED3A}\_12_a89696fdf408a 7466c8a216d5eaf0321" to "C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\(PCI)\Setup\Setup.exe" Error 32 The process cannot access the file because it is being used by another process.(Seq 13)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 13)

       

       

      ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFA46C39-C539-4BE9-9364-495003C714AD}\_4_03858e6e4e426b 4dfe43f046c2955e4e" to "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\adobe_caps.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 13)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 13)

       

       

      ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)

       

       

      WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 1 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

       

       

      ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------

       

       

      WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.FE85C4P-1017rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)

       

       

      ----------- Payload: {49E6D00F-3456-11E0-AE83-842B2B67A8CC} Adobe Device Central CS5.5 3.5.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{49E6D00F-3456-11E0-AE83-842B2B67A8CC}\_236_4e357842edfe 2c29421dd7b2efacb3fb" to "C:\Program Files (x86)\Adobe\Adobe Device Central CS5.5\Players\FlashLite\flashviddec_on2_win32.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 241)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 241)

       

       

      ERROR: DF023: Unable to delete file copy at "C:\Program Files (x86)\Adobe\Adobe Device Central CS5.5\DeviceCentral.exe" Error 3 The system cannot find the path specified.(Seq 16)

       

       

      ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 16)

       

       

      ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Adobe\Adobe Device Central CS5.5\DeviceCentral.exe" from backup at "C:\adobeTemp\backup\adobetmp492931218" Error 3 The system cannot find the path specified.(Seq 16)

       

       

      ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 16)

       

       

      ERROR: DF023: Unable to delete file copy at "C:\Program Files (x86)\Adobe\Adobe Device Central CS5.5\icon\devicecentral.ico" Error 3 The system cannot find the path specified.(Seq 15)

       

       

      ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 15)

       

       

      ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Adobe\Adobe Device Central CS5.5\icon\devicecentral.ico" from backup at "C:\adobeTemp\backup\adobetmp492831218" Error 3 The system cannot find the path specified.(Seq 15)

       

       

      ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 15)

       

       

      ----------- Payload: {6548A7DA-770A-4BCD-A6ED-719CC7B6FD1B} Adobe Media Encoder CS5.5 X64 5.5.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{6548A7DA-770A-4BCD-A6ED-719CC7B6FD1B}\_105_90507e49a7e7 7d9ea304ddd4d153068d" to "C:\Program Files\Adobe\Adobe Media Encoder CS5.5\MXF_SDK_GenericContainer_AES3_4.3.4.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 107)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 107)

       

       

      ----------- Payload: {606A0AC5-5F90-4379-81AE-11B44707E094} Adobe After Effects CS5.5 Third Party Content 10.5.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{606A0AC5-5F90-4379-81AE-11B44707E094}\_13_5006eaab6f921 a1c44aab7c93ad0bd95" to "C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\Plug-ins\Effects\Synthetic Aperture\(Color Finesse 3 Support)\Color Finesse 3\zlib1.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 14)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 14)

       

       

      ----------- Payload: {E82097B9-A3B8-404A-9A92-AC16A8AC9576} Adobe After Effects CS5.5 10.5.0.0 -----------

       

       

      ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E82097B9-A3B8-404A-9A92-AC16A8AC9576}\_1004_7042ce6761a e345d1d0d3bde2145f913" to "C:\Program Files\Adobe\Adobe After Effects CS5.5\Support Files\Plug-ins\Effects\Blend.AEX" Error 32 The process cannot access the file because it is being used by another process.(Seq 1016)

       

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1016)

       

       

      WARNING: DW036: Payload cannot be installed due to dependent operation failure

       

       

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

       

      ERROR: DW050:  - Adobe Extension Manager CS5.5: Install failed

       

       

      ERROR: DW050:  - Adobe Device Central CS5.5: Install failed

       

       

      ERROR: DW050:  - Adobe After Effects CS5.5 Third Party Content: Install failed

       

       

      ERROR: DW050:  - Adobe Media Encoder CS5.5 X64: Install failed

       

       

      ERROR: DW050:  - Adobe After Effects CS5.5 Third Party Content Wrapper: Install failed

       

       

      ERROR: DW050:  - Adobe After Effects CS5.5_AdobeAfterEffects10.5en_USLanguagePack: Install failed

       

       

      ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed

       

       

      ERROR: DW050:  - Adobe After Effects CS5.5: Failed due to Language Pack installation failure

       

       

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