Please see the error message below. I have rebooted my computer several times and still nothing. Help.
uninstall everything cc including the cc desktop app.
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud
use the desktop app to install your cc programs/trials
Retrieving data ...