Adobe Connect Server Failing to validate

[peterc32302129]

Currently we have a 400 license server that currently will not start Adobe Connect Service (adobe connect 9.5, on Windows Server 2008 R2) and the Adobe Connect Telephony Service. Each service I start, but after a short time, it stops the service abruptly.

I checked the debug logs, which come back with http-80-2 (ERROR) Error validating csrf token. com.macromedia.airspeed.StatusException$InternalError.

I additionally checked, the access log, whcih I get Internal error '[Macromedia][SQLServer JDBC Driver] SSL  handshake failed: sun.security.validator.validatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed' occurred."

Any advice to possible bring this back online?

[aveggiani47deck]

What's the url of your installation? it's available on Internet?

If you use SSL i think the issue could be related to a due certificate.

Bye

[peterc32302129]

The server is sitting in a closed environment, so I cannot put the URL out there.

Just thinking, do you believe that Encrypting the SQL database might lead to some issues?

[aveggiani47deck]

I'm not sute, i've never did it, but the log seems to indcate that a certificate used is not valid.

Bye

[peterc32302129]

Seems like it, however I am unsure. I am leaning towards the Database. I have Adobe Connect Support, so maybe they should be able to lend a hand?

[aveggiani47deck]

I'd make a try with the support, maybe it's a DB related issue but i think anyway they can help you in gathering more information.

[boraunal]

Hi, aveggiani47deck did you had a chance to solve the problem? I'm facing the same problem on my on premise installations.

Your help will be appreciated.

Best,

Bora