19 Replies Latest reply on Jul 8, 2016 11:56 AM by raylangivens

    Search is returning results for non-topics in RH2015

    raylangivens Level 1

      In RH 2015 Help output, when I type a word that occurs both in topics and "non-topics" into the Search field, the search returns results for the "non-topics" as well as the topics.

       

      • For example, if I type "DGMC" into the Search field, the search lists topics that have this acronym, as expected. But it also lists "Home > DGMC Help," which is not a topic: it's the title of the Help. A couple of the results also display the message "Your browser does not support JavaScript," etc. The browser does support Javascript and overall the Help works fine. (screenshot 1)
      • When you click one of the "DGMC Help" results, you get a blank topic with "DGMC" highlighted in the browse sequence, Or you get a blank topic showing the Contents, Search, and Glossary buttons. (screenshots 2 and 3)
      • If you type "DGMC Help" (not just "DGMC") into the Search field, you get the original blank or weird "DGMC Help" entries, but you also get a couple of "WebHelp Navigation Toolbar" and "WebHelp Navigation Mini-bar" entries. When you click the "Web Navigation Toolbar" entry, it returns a bright red screen with two rows of Contents, Search, and Glossary buttons. (screenshot 4)

       

      Is this just an anomaly of RH 2015? Is there a way to fix it?

       

      Probably another one for you, Willem!

       

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