29 Replies Latest reply on Jul 8, 2016 1:59 PM by trshaner

    PSD files fail to import

    mbrunspire

      None of my PSD files will import into Lightroom anymore. This has been going on for several versions of Lightroom. Despite going through every discussion I can find on the subject, a layered PSD will not import. I've always had Maximize PSD and PSB File Compatibility checked in Photoshop. I've tried re-saving the files, unchecking the Don't Import Suspected Duplicates, not using keywords on import but nothing changes. The import appears to be starting but the Import files at their current location progress bar at the top left of the window displays but never shows any progress. It will remain there until I click the X, then after a few seconds goes away but another import attempt is impossible until quitting and restarting because the import button is greyed out.

        • 1. Re: PSD files fail to import
          johnrellis Most Valuable Participant

          Are these files larger than 65,000 pixels on a side, or do they have a total number of pixels (width x height) greater than 512M?  Those are the maximum sizes allowed by LR.

           

          If they are smaller than that, please upload a sample PSD to Dropbox (or similar) and post the sharing link here.  We can put the file under the microscope to see what might be going wrong, figure out a workaround, and submit a detailed bug report if necessary,

          • 2. Re: PSD files fail to import
            mbrunspire Level 1

            The file is not very large (3336 x 2218). However, of the three layers in the PSD the primary layer is a RAW image converted into a Smart Object. Once I rasterized the Smart Object and did a Save As, I was able to import into LR. I do not want to rasterize every smart object in order to make it work with LR. Is there some reason LR cannot handle any smart object layers?

            • 3. Re: PSD files fail to import
              ManiacJoe Adobe Community Professional

              LR does not do layers, in any file format.

              LR only uses the full-size preview JPG stored in the TIF or PSD file, thus the need for "maximize compatibility" to be turned on so that the preview JPG is created.

              • 4. Re: PSD files fail to import
                johnrellis Most Valuable Participant
                The file is not very large (3336 x 2218). However, of the three layers in the PSD the primary layer is a RAW image converted into a Smart Object. Once I rasterized the Smart Object and did a Save As, I was able to import into LR. I do not want to rasterize every smart object in order to make it work with LR. Is there some reason LR cannot handle any smart object layers?

                I just did a test with LR CC 2015.6  and PS CC 2015.1.2 and didn't observe your symptoms.  When I save a PSD with a raw smart-object layer and an additional adjustment layer, if I select Maximize Compatibility, LR imports it just fine.  If I do Save As and deselect Maximize Compatibility, LR handles that gracefully, showing "Preview unavailable for this file" on the thumbnail in the Import window and showing the error message "This file could not be read. Please ... with the Maximize Compatibility preference enabled."

                 

                Please Help > System Info in LR and PS and report the exact versions you're running.

                • 5. Re: PSD files fail to import
                  mbrunspire Level 1

                  To say that LR doesn't do layers you must mean it cannot create or edit layers, because as I have many other layered Photoshop files in catalogs and as I said, the test file imported with layers once the smart object was rasterized.

                  ManiacJoe wrote:

                   

                  LR does not do layers, in any file format.

                  LR only uses the full-size preview JPG stored in the TIF or PSD file, thus the need for "maximize compatibility" to be turned on so that the preview JPG is created.

                  • 6. Re: PSD files fail to import
                    mbrunspire Level 1

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                       Vanishing Point 17.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

                       Variance 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin”

                       Virtual Reality Modeling Language | VRML 17.0.0  ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin”

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                    Extensions:

                     

                     

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                       com.adobe.inapp.purchase  2.4.83 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.ht ml”

                       Libraries  2.4.83 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

                       Start  1.2.0 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

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                       Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

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                    Lightroom:

                     

                    Lightroom version: CC 2015.6 [ 1078672 ]

                    License: Creative Cloud

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                    Version: 10.11 [5]

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                    Processor speed: 3.3 GHz

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                    Application folder: /Applications/Adobe Lightroom

                    Library Path: /Users/ProductioniMac/Dropbox (Spire Agency)/CREATIVE DROPBOX/Lightroom Catalogs/Spire Portfolio Photography/Spire Portfolio Photography.lrcat

                    Settings Folder: /Users/ProductioniMac/Library/Application Support/Adobe/Lightroom

                     

                     

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                    3) Facebook

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                    • 7. Re: PSD files fail to import
                      trshaner Adobe Community Professional & MVP

                      As already suggested by the best way to determine what's causing this issue is to upload one of the PSD files to Dropbox or other file sharing site and let us have a look at it.

                      • 8. Re: PSD files fail to import
                        mbrunspire Level 1

                        A test import of one of the files (still containing the Smart Object layer) from my desktop was successful so I tried moving it back to the original location. That import failed. Wondering if it was a problem with the location (6 levels deep on my hard drive), I tried moving it one level up. That import failed as did every attempt from each higher level of folder. I am at a loss to figure out what the problem is.

                         

                        If you want to test one of the files here is a Dropbox link: Dropbox - Spire_Portfolio_103.psd

                        • 9. Re: PSD files fail to import
                          Just Shoot Me Adobe Community Professional

                          The problem is the PSD's you are trying to import into LR are not save with the Max Compatibility option turned on.

                           

                          Open one of them in PS. Go to the PS Preferences and make sure Max Compatibility is set to Always. Do a Save As for that file and either give it a new name or overwrite the original. Then try importing it into LR. If it imports OK then that is the problem, No Max Compatibility.

                          • 10. Re: PSD files fail to import
                            trshaner Adobe Community Professional & MVP

                            mbrunspire wrote:

                             

                            If you want to test one of the files here is a Dropbox link: Dropbox - Spire_Portfolio_103.psd

                            The PSD file imports with no issues into LR 2015.6 on my Windows 7 system.

                             

                            mbrunspire wrote:

                             

                            A test import of one of the files (still containing the Smart Object layer) from my desktop was successful so I tried moving it back to the original location. That import failed. Wondering if it was a problem with the location (6 levels deep on my hard drive), I tried moving it one level up. That import failed as did every attempt from each higher level of folder. I am at a loss to figure out what the problem is.

                             

                            Check the top-level folder and makes sure it has Read & Write permissions for your user account:

                             

                            OS X Yosemite: Set permissions for items on your Mac

                             

                            EDIT: You need to check permissions settings for both the Source folder and Destination folder you are using in the LR Import module

                            • 11. Re: PSD files fail to import
                              mbrunspire Level 1

                              Just Shoot Me wrote:

                               

                              The problem is the PSD's you are trying to import into LR are not save with the Max Compatibility option turned on.

                               

                              That is not true. Max Compatibility has always been on. In fact, I've done several "Save As" attempts making sure the compatibility is on with each. As I stated, the exact file failed to import in one location and succeeded when imported from my desktop.

                              • 12. Re: PSD files fail to import
                                johnrellis Most Valuable Participant

                                If you want to test one of the files here is a Dropbox link: Dropbox - Spire_Portfolio_103.psd

                                Hmm, that imports into my LR CC 2015.6 without problem.  ImageMagick confirms the file was indeed saved with Maximize Compatibility:

                                (Layer 0 is the compatibility layer.)

                                • 13. Re: PSD files fail to import
                                  Bob Somrak Level 5

                                  Do you have any "non-standard" characters in your path names.  That would explain why it will import from the desktop and not a subfolder.  It could also explain why the smart object file will not import but the raster file will if Lightroom reads those characters during import of the PSD.

                                  • 14. Re: PSD files fail to import
                                    Just Shoot Me Adobe Community Professional

                                    That image imports just fine on lr 2015.5.1 running on a Win 7 system.

                                     

                                    So this must be a permissions problem.

                                    • 15. Re: PSD files fail to import
                                      mbrunspire Level 1

                                      Not sure how Read & Write permissions could be the problem since PSD files are the only format that will not import from the folder and I move/copy/save frequently. One point to note that may have no significance is; this is a Dropbox folder. We use Dropbox like a server and so, when I say the file is 6 levels deep, it is 6 levels deep in my Dropbox folder.

                                       

                                      @Bob Somrak the file naming is pretty simple "Spire_Portfolio_103.psd"

                                      • 16. Re: PSD files fail to import
                                        Bob Somrak Level 5

                                        I was talking about the PATH names also.

                                        • 17. Re: PSD files fail to import
                                          johnrellis Most Valuable Participant
                                          We use Dropbox like a server and so, when I say the file is 6 levels deep, it is 6 levels deep in my Dropbox folder.

                                          Is the Dropbox folder on the same hard drive as your Desktop or is it on an external hard drive?

                                           

                                          • 18. Re: PSD files fail to import
                                            mbrunspire Level 1

                                            There is nothing in the folder names except for the • placed before the name in the first level in the Dropbox folder. And I tested the import on each level and all failed until it was on the desktop.

                                             

                                            johnrellis Yes, the Dropbox folder is on the internal drive of a iMac (Retina 5K, 27-inch, Late 2015).

                                            • 19. Re: PSD files fail to import
                                              Bob Somrak Level 5

                                              A . (period) in front of a file on a Mac means it is a HIDDEN file/folder.  Could that be a problem?  I am not familiar using dropbox in the manner you are using it.

                                              • 20. Re: PSD files fail to import
                                                mbrunspire Level 1

                                                A . (period) in front of a file on a Mac means it is a HIDDEN file/folder. Could that be a problem? I am not familiar using dropbox in the manner you are using it.

                                                Sorry, I was not saying there was a . (period) it is a bullet (on the Mac; Option + 8 key)
                                                • 21. Re: PSD files fail to import
                                                  Bob Somrak Level 5

                                                  I see that now. I should have looked closer  I would think a "bullet" is a nonstandard filename/path character but if thats the way Dropbox operates than I am out of ideas.  

                                                  • 22. Re: PSD files fail to import
                                                    johnrellis Most Valuable Participant

                                                    On my configuration (CC 2015.6, OS X 10.11.5), LR doesn't have any problem importing the sample PSD from a folder starting with a bullet • .

                                                     

                                                    But I wonder: Do the problem PSDs use embedded smart objects or linked smart objects (smart objects that refer to other files)?  The sample PSD had an embedded smart object. But if the problem PSDs use linked smart objects, perhaps LR or PS is choking on bullets in the links' paths containing a bullet.

                                                    • 23. Re: PSD files fail to import
                                                      mbrunspire Level 1

                                                      johnrellis Thanks for the thoughts, but unfortunately neither the bullet or the smart object appear to be the problem (in that way at least) since I've moved the file up levels above the bullet appended folder with the same fail and, the smart objects are all embedded.

                                                      • 24. Re: PSD files fail to import
                                                        johnrellis Most Valuable Participant

                                                        I'm out of ideas here -- perhaps others might have better suggestions.  You could submit a bug report in the official Adobe feedback forum, where Adobe wants bug reports submitted: Photoshop Lightroom | Photoshop Family Customer Community . But Adobe isn't likely to pay much attention if we can't reproduce the problem reliably, unfortunately.

                                                        • 25. Re: PSD files fail to import
                                                          trshaner Adobe Community Professional & MVP

                                                          You can check these recommendations:

                                                           

                                                          Why aren't certain files on one computer syncing to another? (Dropbox Help Center)

                                                           

                                                          You can also post this issue on the Dropbox forums, which is monitored by their Tech Support team:

                                                           

                                                          Dropbox Community

                                                          • 26. Re: PSD files fail to import
                                                            mbrunspire Level 1

                                                            Thanks trshaner but I'm not having any Dropbox sync problems, but my tests leave a small chance that Dropbox is part of the problem.

                                                             

                                                            I just did some more testing, duplicating each level of folders, copying each folder name directly. Instead of the first level folder being named "Dropbox", it was "LR Test" and placed at the same level as the Dropbox folder. The import worked. Then, I moved that entire test into Dropbox. The import worked. Then I moved the test PSD back to its original location. The import failed.

                                                             

                                                            I wonder if LR is having trouble with the file path or the fact that the embedded Smart Object is the DNG file (even though that DNG was not previously imported into this catalog). Take a look at the attached screen capture showing some of the Lightroom Folders in my catalog; What does the question mark mean?

                                                            Are the multiple occurrences of the "Spire Portfolio images" folder due to failed imports (this is the location of the PSD)?

                                                            Is there some way to force LR to re-index a folder?

                                                            This seems like it might be related to the problem. I would expect the "Originals" subfolder to reflect the many images inside and yet it shows 0.

                                                            LR-Folders-Screen-Shot.jpg

                                                            • 27. Re: PSD files fail to import
                                                              trshaner Adobe Community Professional & MVP

                                                              mbrunspire wrote:

                                                               

                                                              I just did some more testing, duplicating each level of folders, copying each folder name directly. Instead of the first level folder being named "Dropbox", it was "LR Test" and placed at the same level as the Dropbox folder. The import worked. Then, I moved that entire test into Dropbox. The import worked. Then I moved the test PSD back to its original location. The import failed.

                                                              What exactly do you mean by the above two sentences? Need specifics as to the physical location (local drive or Web) and full path details, such as:

                                                               

                                                              External USB3 drive

                                                              E:\Pictures\Canon EOS 5D MkII\2009_11_14\IMG_0001.PSD

                                                               

                                                              mbrunspire wrote:

                                                               

                                                              I wonder if LR is having trouble with the file path or the fact that the embedded Smart Object is the DNG file (even though that DNG was not previously imported into this catalog).

                                                              A DNG file copy is embedded in the PSD so no issues with it not being imported into LR.

                                                               

                                                              mbrunspire wrote:

                                                               

                                                              Take a look at the attached screen capture showing some of the Lightroom Folders in my catalog; What does the question mark mean?

                                                              It means the folder has been moved or renamed from outside of LR (i.e. with Finder).

                                                               

                                                              mbrunspire wrote:

                                                              Are the multiple occurrences of the "Spire Portfolio images" folder due to failed imports (this is the location of the PSD)?

                                                              Is there some way to force LR to re-index a folder?

                                                              This seems like it might be related to the problem. I would expect the "Originals" subfolder to reflect the many images inside and yet it shows 0.

                                                              LR-Folders-Screen-Shot.jpg

                                                              Right-click on each of the 0 picture folders and select 'Show in Finder.' Are there any files in those folders. If so Right-click on each folder and select 'Synchronize Folder' and tell us what happens.

                                                              1 person found this helpful
                                                              • 28. Re: PSD files fail to import
                                                                mbrunspire Level 1

                                                                SOLVED! Thanks to everyone for all the feedback. With all the help I was able to track down and fix the problem:

                                                                I see now what the folders with question marks are. A mouseover shows me the file path. Some are from the test imports, some from past imports where files were later reorganized so, no problem there.

                                                                 

                                                                When I viewed the path of the "Spire Portfolio images" folder (the only remaining folder in the list by that name after deleting those from test imports) it points to the source folder (the one I’ve been trying to import from—"Spire Portfolio images"). And, the "Originals" sub-folder maps as expected to the subfolder of the "Spire Portfolio images". Several hundred of the catalog's images reside in that "Originals" folder. But after looking through the rest of the “Folders” list in LR, I see another “Originals” folder and it does have several hundred images showing as I would expect and it too points to within the target folder.

                                                                 

                                                                Once I right-clicked and chose the Synchronize Folder option on the "Spire Portfolio images" folder I was hesitant to select the “Import new photos” option because the image count displayed in the dialog seems to include all sub-folders (I do not want all the images). Selecting only “Scan for metadata updates” did nothing recognizable. So, I decided to delete the problem folder (and its sub-folder) displaying 0 images. A new import attempt was successful. It now correctly shows the target folder, its subfolders and the accurate image counts. An import of the rest of the images was fast and accurate. Fixed!

                                                                • 29. Re: PSD files fail to import
                                                                  trshaner Adobe Community Professional & MVP

                                                                  Glad you got it resolved. Now the question of the day is–What actually caused this issue?