I am paying for the creative cloud suite. I had to changed my credit card and two payments came out for May and June but I still received a notice of cancellation the next day. Still keeps asking me to buy a subscription and only lets me use a 7 day trial. I need my services I am paying for back.
I see you have an active creative cloud subscription under the same email as with forums.
The payments have also been received.
For trial please refer ::
Hope this helps !!!