2 Replies Latest reply on Jul 8, 2016 2:56 AM by cyrielv39866235

    Indesign crashes during the startup

    cyrielv39866235

      Hi there all,

       

      When I start Indesign it crashes in the startup screen. in the startup screen it say starting tracker.

       

      i have a high end windows 10 laptop.

      it makes no difference when I restart Windows or when I start in design with Ctrl alt shift.

       

      is there someone who has the same problew and knows how to resolve the problem

        • 1. Re: Indesign crashes during the startup
          Monica Singh Adobe Employee

          Hi Cyriel,

           

          With which version of InDesign are you facing this issue.

           

          As a workaround, please follow the steps given below:

          Clear InDesign Cache and Preference by either renaming the folder[version 11.0] or by deleting it altogether. (Renaming of the folder is preferred)

           

          Cache folder location: -

          Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\<Version #>\<Language>\Caches\

          Windows 7 or 10: C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\

          Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/

           

          Preferences folder location: -


          Windows 7 or 10: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\Caches\

          Macintosh: Hard Drive/Users/<USER>/Library/Prefernces/Adobe InDesign/<Version #>/<Language>/

           

          Let me know if it works for you.

           

          Regards

          Monica Singh

          • 2. Re: Indesign crashes during the startup
            cyrielv39866235 Level 1

            Hi Monica,

             

            It works.

             

            Thank you very much.

             

            Regards,

             

            Cyriel