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Thank you for your feedback, we shall certainly let the concerned team know about it.
We apologize for this experience of yours. Please feel free to let us know here or via private message if we can assist you in any way.
Thanks for the reply Rajashree. Out of curiosity, what are the best days/times of day in general to contact Adobe support from the perspective of quickly reaching a rep and getting the rep's full attention for a quick resolution to the question?
Chris, we are open 24 X 7 for chat services, please be logged in with your Adobe ID which is registered with the supported version of the product.
Sorry Rajashree, I think I should have been clearer in my question. Given the long wait I had and the clearly distracted/multi-tasking chat rep, my question really wasn't what the chat hours are, but rather what are the best times for people to use chat?
For example, most call centers have fairly predictable call peaks and as a result try to staff to a certain service level. However, due to a variety of reasons, despite adjusting staffing levels, service levels vary and yet those times with higher than average services levels tend to also be fairly predictable.
For Adobe chat, what are the more likely higher service level days/times where someone is likely to get connected quickly to a rep that can focus on their question?