5 Replies Latest reply on Oct 20, 2016 3:48 AM by Fauzan Nur

    After Effects ejecting graphics card

    avi1791

      Every time I open After Effects (CC 2015.3) it is somehow causing my Nvidia GTX960M to try to eject. Clipboard01.jpg

       

      I get a prompt saying something along the lines of "Nvidia GeForce GTX960M Cannot be ejected or removed". After that my GPU remains undetectable by any other Adobe software including Photoshop (I have not checked with non-Adobe programs).

       

      After some testing i found that this problem is happening if i have Nvidia drivers 368.39 or up installed (which are the latest ones). So i am currently using version 368.22 which appears to solve the problem.

       

      Also the problem doesn't appear if i open another program accessing the GPU (like Photoshop) BEFORE opening After Effects.

       

      All of this is a fresh setup on a brand new system. No plugins, all fonts ok, and no issues with system otherwise as far as I can tell. My system specs are as follows:

       

      OS NameMicrosoft Windows 7 Ultimate
      Version6.1.7601 Service Pack 1 Build 7601
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System NameAVISHEK-PC
      System ManufacturerMicro-Star International Co., Ltd.
      System ModelGL62 6QF
      System Typex64-based PC
      ProcessorIntel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
      BIOS Version/DateAmerican Megatrends Inc. E16J5IMS.114, 29-Apr-16
      SMBIOS Version3.0
      Windows DirectoryC:\Windows
      System DirectoryC:\Windows\system32
      Boot Device\Device\HarddiskVolume1
      LocaleIndia
      Hardware Abstraction LayerVersion = "6.1.7601.17514"
      User NameAvishek-PC\Avishek
      Time ZoneIndia Standard Time
      Installed Physical Memory (RAM)24.0 GB
      Total Physical Memory23.9 GB
      Available Physical Memory19.3 GB
      Total Virtual Memory24.9 GB
      Available Virtual Memory19.6 GB
      Page File Space1.00 GB
      Page File

      C:\pagefile.sys

      GPUNvidia GTX960M 2GB DDR5

       

      Any help would be greatly appreciated. Thanks.

        • 1. Re: After Effects ejecting graphics card
          tysonm5354359

          Your After Effects might be running using your CPU graphics processor as the default. So it cant find your GTX 960M. (why does it say GTX 780 if you have GTX 960M) anyway.

           

          So what you need to do is right click the After effects go to "Run with graphics processor" and click "change default graphics processor".

          Make your GTX960M the default.

           

          Then also go to C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files

           

          Find a text file called raytracer_supported_cards.txt

          Open it and and your GPU name there " GeForce GTX 960M "

          Save the file.

          it is case sensitive this will also allow for cuda processing.

          And you might get this error but it will run

          Hope this helped

          • 2. Re: After Effects ejecting graphics card
            avi1791 Level 1

            That error screenshot was taken from the web because i am currently unable to reproduce it without upgrading my drivers. Sorry.

             

            I have already done both the steps during my initial troubleshooting. Had no effect whatsoever.

            • 3. Re: After Effects ejecting graphics card
              Szalam Adobe Community Professional & MVP

              I would highly recommend that you file a bug report so Adobe can see this issue.

              • 4. Re: After Effects ejecting graphics card
                sørenj42915888

                Exactly same issue for me:

                 

                I have a dell Precision 7710 Laptop.

                 

                "Problem ejecting Nvidia quadro m4000m"

                "The 'Nvidia quadro m4000m' device is not removeable and cannot be ejected or unplugged"

                 

                Then the system will more or less hang...

                 

                BUT!

                If I disable 'switchable graphics' (optimus) in the bios, this problem will not arise..

                 

                I can also se that AFX will launch an army of gpusniffer exe's

                 

                It seems this is very much a result of 2015.3 only being properly tested on desktops/singe gfx systems?

                • 5. Re: After Effects ejecting graphics card
                  Fauzan Nur

                  Dunno if my solution will run perfectly on you.

                   

                  6V6AC8T.png

                   

                  My problem is, i always have this pop-up everytime i open premiere 2015.4 or media encoder 2015.3 or after effects 2015.3

                  Try any driver version, nothing helped me so far.

                   

                  My solution is, install the latest intel and nvidia driver then run GPUSniffer.exe before opening premiere or media encoder or after effects.

                   

                  Since it's pain to always doing that, i decided to make a batch file.

                  Here is the command :

                   

                  @echo off

                  start "" "C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\GPUSniffer.exe"

                   

                  Timeout /t 3 /nobreak >null

                   

                  start "" "C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.3\Adobe Premiere Pro.exe"

                   

                  exit

                   

                  Hope it helps