7 Replies Latest reply on Dec 31, 2016 12:57 PM by Conrad C

    Lightroom CC + iPhone 6s+

    Thomas Wyser

      I cannot import photos from my iPhone to lightroom. I plug in my iPhone, the phone is shown under sources when I want to import, But lightroom does not display the photos on my phone. So I cannot import them.

        • 1. Re: Lightroom CC + iPhone 6s+
          Just Shoot Me Adobe Community Professional

          Copy the images from the phone to a folder on your hard drive then import them into LR.

           

          Is probably because the iPhone OS stores images in the Camera Roll which if it is anything like the Photos app on Mac computers places those images in some type of Package folder that can't be seen by any other program.

           

          Not really sure as I don't have a Mac any more and never will again or an iPhone.

          • 2. Re: Lightroom CC + iPhone 6s+
            Thomas Wyser Level 1

            Thanks. But I never had this problem until last week.

            • 3. Re: Lightroom CC + iPhone 6s+
              PaulE911 Level 1

              Try unlocking your phone before plugging it into the computer.  That worked for me!

              • 4. Re: Lightroom CC + iPhone 6s+
                Conrad C Adobe Community Professional & MVP

                I think PaulE911's answer is actually the correct one. I've seen this recently, and I easily reproduced the problem with my iPhone just now. I plugged in the iPhone and even though Lightroom Import screen lists the iPhone, it says No Photos and the grid is empty. But if all I do is unlock the phone, the Lightroom Import screen immediately starts displaying the photos.

                 

                This might only be a problem in Lightroom. Because Bridge, Photoshop, Apple Image Capture, and Apple Photos can import pictures directly from an iPhone without needing to unlock it.

                 

                It should not be necessary to manually copy the iPhone photos to any other location, so I don't think that is the correct answer.

                • 5. Re: Lightroom CC + iPhone 6s+
                  PaulE911 Level 1

                  I believe it is with more than just Lightroom, this is actually a OS (Windows)/iPhone issue.  If you watch the Device drivers in the Windows Devices and printers, the iphone windows driver does not load unless the iPhone is unlocked when connected.  Other programs may not use that driver as the link, so do not have the same impact, but this device driver problem is at the OS level and was not there in the past. 

                  • 6. Re: Lightroom CC + iPhone 6s+
                    tjbnz

                    PaulE911's is the correct answer

                    • 7. Re: Lightroom CC + iPhone 6s+
                      Conrad C Adobe Community Professional & MVP

                      PaulE911 wrote:

                       

                      I believe it is with more than just Lightroom, this is actually a OS (Windows)/iPhone issue.

                      But everything I described is on the Mac, so if it's the same problem, it isn't confined to the Windows OS.