I searched for similar problems in the cc forum.
These are my issues for CC in Windows 10
The issue has been escalated twice. No one has called me. When I call 800-833-6687 for case
018 789 0320
they say someone called (but they did not), they don't support the trial version and if they try to help me it will cancel the escalation request.
When they try to find out why photographs are not importing correctly from camera cards, and take control of my computer they say there are missing photos because "I moved them outside of Lightroom". I know enough not to do that and would not. Then the tech rep
Albhishek starts moving files using Windows File explore which is outside of Lightroom.
I need some help from someone who knows about importing files into LR CC.
Meanwhile I am not getting the help I need during the trial, and the help desk is not available on weekends.
Is there another number I should call for weekend support and tier II help?
The problems are still:
Are my problems being sent directly to tech support where the problems reside, or is someone in Adobe, above tech support with the authority and motivation to solve the issues, involved.
So far the reputation of Adobe is not being enhanced by these issues and policies.
moving to light room.
We need the exact steps you are taking during the importing of images and all the options you are selecting.
Are you connecting the camera directly to the computer or using a card reader?
What option at the top of the import window are you selecting, Copy, Move, Add or Copy as DNG?
In the Destination area what are you selecting?