2 Replies Latest reply on Jul 12, 2016 9:40 AM by chris09590959

    reactivation after time machine restore

    chris09590959

      Lost my MacBook to a liquid spill. LR on new machine won't take my most recent [v5] boxed activation code.

       

      'Customer Care' won't tell me whether that's because I can't deactivate the old install or because I've updated to v6 since then. They were very vague, and suggested you folks

       

      Starting to think the way forward is to re-purchase LR to get a code that will work with my version. Yes?

       

      OR, is there any way to get some [paid if necessary] support to get this fixed and not lose my old catalog and settings.

       

      Can anyone help please?