ADE suddenly won't allow me to return a book, or to receive new books

[kentd23816197]

I've had no problems with ADE for several years (ver 2.0.1.78765).  Now, suddenly, it won't allow me to return a book, giving the following message: "Error returning item! Please authorize your computer first."  When I go to the help menu > Authorization, it says the computer is already authorized, and gives the authorization string.

If I try to put a newly downloaded book into ADE, I get a message which says "Error!, Check authorization", but it doesn't tell me how to do that.

I recently got a message from Microsoft saying I needed to change my logon to a local account, and then went through that procedure.  Could this be the reason that ADE no longer works?  If so, how do I get ADE operational again?

Kent Drummond

kgdrummond@juno.com

[Nanaky · Accepted solution]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.