1 Reply Latest reply on Jul 11, 2016 1:41 AM by Nanaky

    ADE suddenly won't allow me to return a book, or to receive new books

    kentd23816197

      I've had no problems with ADE for several years (ver 2.0.1.78765).  Now, suddenly, it won't allow me to return a book, giving the following message: "Error returning item! Please authorize your computer first."  When I go to the help menu > Authorization, it says the computer is already authorized, and gives the authorization string.

       

      If I try to put a newly downloaded book into ADE, I get a message which says "Error!, Check authorization", but it doesn't tell me how to do that.

       

      I recently got a message from Microsoft saying I needed to change my logon to a local account, and then went through that procedure.  Could this be the reason that ADE no longer works?  If so, how do I get ADE operational again?

       

      Kent Drummond

      kgdrummond@juno.com

        • 1. Re: ADE suddenly won't allow me to return a book, or to receive new books
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.