1 Reply Latest reply on Jul 12, 2016 3:00 AM by Nanaky

    Adobe DE is just unusable

    sirmace

      Why don't you make this program where it is usable? I see many unanswered questions regarding my problem, and still the program is not fixed nor the questions addressed. I must conclude that there IS no answer nor solution to the inutlity of this program. I have been reading all the information aboutauthorizing ADE, de-authorizing, and reauthorizing. I even changed my user ID here at adobe.com to an email that I KNOW has never been used, but this **** program still tells me it cannot authorize my computer since the email has been used before. It's probably time to just give up and throw it out, isn't it?

        • 1. Re: Adobe DE is just unusable
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.