I'm using RoboHelp HTML and with it I'm using Word 2007 as my
editor. (Long story as to why I don't use RoboHelp for Word...)
In it I have hundreds of pages, each with tables, text, and
Yesterday I produced a project and viewed one of the pages.
Two of the eight images showed up on the page, but the other six
were red 'x' instead. I right-click on the image and it says it's
looking for img0006.gif ... so I copy the URL and paste it on my
address bar, nothing.
So I browse to the network server and look at the files in
the folder. There is a img0002.gif (which is one of the working
images). There's also a img0006.emz. But the .html file made by
RoboHelp is trying to reference img0006.gif, which isn't there.
So, it appears to occasionally (this is the first time I
encountered this issue, and there's hundreds and hundreds of topic
pages in our manual) save the file as .emz but still tries to refer
to it as a .gif.
I tried cutting the contents of the document out, pasting it
in another Word document, then copy/pasting it back in. I also
tried cutting and then re-pasting the images one at a time. I
reproduced and re-copied to the server each time with no
Then on one publish, suddenly all the images started working
correctly. It appears to have saved them all as .gif and refer to
them as .gif so they all show up right.
Since it took me a couple of hours to get it finally working,
it's very frustrating. So, what happened? Why did it save as .emz
instead of .gif, and still refer to the .gif location? And how did
it get fixed? I want to make sure this doesn't happen to me again -
huge time waster.
To get the images into Word, I modify my screenshots in
Microsoft Digital Image Editor and then copy/paste them into Word.
Since RoboHelp 4, this has worked fine for me.
There are several issues here..
1. I would suggest using RH's HTML editor instead of Word.
I'm assuming you're output is HTML help (CHM) or web help.
2. Images should be linked in to the topic files in RH, NOT
copied and pasted in. If you're using the HTML editor provided with
RoboHELP then this will of course be easier.
3. Work locally on your C: drive if your project and/or
graphics files are on a network server you will encounter problems.
Obviously make backup copies to a network location every so
often, but you should work from a LOCAL drive. Also that means a
folder under C: NOT under "My documents" as this can also result in