Problems with Digital Editions (D.E) authorization

[sven-olofs82396978]

I have problem with authorization of my computer in D.E ver 4,5 (earlier I had ver 3.0) I tried with my ADOBE ID. I have earlier used the Adobe ID  on an old computer

Can't I use the same ID on different computers or can't I use ADOBE ID as an authorization ID ?

[Nanaky]

Windows:

    Close all applications.

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

    Select the Adept key.

    Choose File > Export.

    In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Close the Registry Editor.

    Open Adobe Digital Editions and reauthorize.

Macintosh:

    quit Adobe Digital Editions.

    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Open Adobe Digital Editions and reauthorize.

[Zurry]

Hello,

My first time here. I've the same problem when trying to authorize my computer. I've followed the steps above and still nothing. For a moment there is a green bar loading but then comes the message "ID or password wrong for the selected supplier. Try it again".

What else can I do?

*******

Please forgive my English, I am Spanish and I have difficulties trying to express in other languages.

[Nanaky]

Has you in the password a umlaut or special charakter?

[Zurry]

Yes, I have an equal (=). Is that an issue?

[Nanaky]

Yes used passwort only with letters and numbers. Then the issue are solved.

[Zurry]

I've changed my password and now it works!! I can not imagine it was something like that. Thanks!!

[Nanaky]

You are welcome.

[sven-olofs82396978]

Sorry I haven't answered before but I have had other problems with my computer and also been away without my computer.

I cant find the file EXPORT in the regeditor see below

//S-O Stalstad

[Nanaky]

Export is a Function under File.

[pauld87574594]

I have a similar problem.  I have been successfully using ADE for several months.  Now I find that I cannot move books from ADE to my KOBO reader.  When I try to reauthorize the reader ADE will not accept my sign in although my sign in was accepted to access this forum.  Why is there no telephone number that would allow me to speak to a real person to receive some help.

Paul.

[victoriac53390588]

I am having the exact same problem. I also downloaded a new version (Mac) but still can't copy books to my reader.

[Nanaky]

Has you remove the activation.dat?

[miguelm24954326]

No idea how to do it. I also found:

"Is first_party":.false,"bug_type":"109","os_version":"iphoneOS9.3.2(13F69)","name:"ADE"

[Nanaky]

Has you try this:

	quit Adobe Digital Editions.
	Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
	If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
	Open Adobe Digital Editions and reauthorize.

[miguelm24954326]

I Have the same problemm on my Ipad, it only apear Error

[Nanaky]

miguelm24954326 schrieb:

I Have the same problemm on my Ipad, it only apear Error

o. O and which error message exactly?

[miguelm24954326]

The mesassage is:

                        Error

Digital Editions ha encontrado un error

             durante  activación

nothing more

[Nanaky]

Have you check that your Firewall Digital Edition blocked?

[miguelm24954326]

I have no idea how to do it on my Ipad.

cause on my MAC, I have no drama rather my Ipad

how can I do that?!!!!

[Nanaky]

Has you check the help of this device. Then should found it.