2 Replies Latest reply on Jul 12, 2016 12:24 PM by Per Berntsen

    'preview unavailable for this file' message

    blabouy

      I am using a Canon 1DX Mk II, with the latest firmware version .02  and I can not seem to get away from the following message:  'preview unavailable for this file'.  It consistently shows up on my camera when I attempt to upload images from LR CC 2015.

       

      I am becoming more desperate to find a solution.  Canon has been very helpful and worked with me to insure that the latest camera firmware is properly installed but i continue to receive this message stating that RAW images I am attempting to upload can not be previewed.

       

      I have talked to Adobe phone representatives now at least two times and they continue to say it must be a camera issue, which i seriously doubt.

       

      I am a Mac user with OS X El Capitan, Version 10.11.5 as my system.   I have additionally installed the latest OS camera support drivers.

       

      I am looking for any assistance I can find.