14 Replies Latest reply on Nov 15, 2016 1:52 PM by danielj77911336

    Freezing when highlighting PDFs

    jpio123 Level 1

      We are having issues highlighting scanned documents, more specifically documents that Adobe does not recognize as text. When freehanding after several marks, the application freezes and becomes unresponsive causing us to close out of the document.


      I have the fully updated version of Adobe Acrobat DC and I also have tried to repair the install. We have tested this on multiple machines with multiple documents and the results are the same. This occurs on scanned documents as well as documents that aren't scanned.


      I am running this on a Windows 7 machine running ver. 15.016.20045