I have to say adobe is the WORST with support and navigation. I've just spent the last hour looking for help, but the CONTACT area says i can chat (that's the only option) but that option is not a live link and there seems no other place to find a live chat. Everything is so clustered and confusing, and there is no clear way to get what i need. I don't have time to deal with this!!
The problem: I subscribe to Creative Cloud and joined/subscribed to adobe stock, but used a different email and password, so it's not connected to my original account. That's problematic enough, but then when i tried to save or download an image on the new account, it took me to a screen that said purchase once, or subscribe. Well I've already subscribed! so why is it trying to get me to pay to subscribe again? will i be charged twice? how do i move my new subscription into the CC i already have? how do i save pictures to consider later? there is no lightbox. How do I insure that i'm not paying double for everything, when it makes no mention that I've already paid for the service?
This is terrible!
At this point, i want to just cancel my subscription tot he stock part and go elsewhere.
Have you tried to contact support by logging in to Adobe ID to which the Stock subscription is registered ?
As you have the Stock subscription under a different Adobe ID, you would need to ensure you use this ID to sign in to stock.adobe.com.
It might be best to cancel the Stock subscription and sign up again using the ID associated with your CC subscription to avoid confusion.