4 Replies Latest reply on Jul 14, 2016 1:06 PM by Arnold Dubin

    Problem Of Getting Signed In Into LR Mobile On My Mac Desktop

    Arnold Dubin

      Can somebody tell me how to sync my mobile LR CC on my Mac desktop computer?  Below is the window that is popping up when I try to sign-in. I have no problem getting on my mobile iPad device.


      Screen Shot 2016-07-14 at 9.47.58 AM.png

        • 1. Re: Problem Of Getting Signed In Into LR Mobile On My Mac Desktop
          Akash Sharma Adobe Employee

          Hi ArnoldDubin ,


          Could you please post the Lightroom info from Help>>System info here.




          • 2. Re: Problem Of Getting Signed In Into LR Mobile On My Mac Desktop
            Arnold Dubin Level 1

            Below is the Help>System you requested.


            Lightroom version: CC 2015.6 [ 1078672 ]

            License: Creative Cloud

            Operating system: Mac OS 10

            Version: 10.10 [5]

            Application architecture: x64

            Logical processor count: 8

            Processor speed: 3.5 GHz

            Built-in memory: 16,384.0 MB

            Real memory available to Lightroom: 16,384.0 MB

            Real memory used by Lightroom: 1,730.4 MB (10.5%)

            Virtual memory used by Lightroom: 4,467.6 MB

            Memory cache size: 568.9 MB

            Maximum thread count used by Camera Raw: 8

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            Displays: 1) 2560x1440


            Graphics Processor Info:

            NVIDIA GeForce GTX 775M OpenGL Engine


            Check OpenGL support: Passed

            Vendor: NVIDIA Corporation

            Version: 4.1 NVIDIA-10.4.2 310.41.35f01

            Renderer: NVIDIA GeForce GTX 775M OpenGL Engine

            LanguageVersion: 4.10



            Application folder: /Applications/Adobe Lightroom

            Library Path: /Users/arnoldndubin/Desktop/LR5 Backup/2016-04-22 1016/Main Catalog-2-2-2-2.lrcat

            Settings Folder: /Users/arnoldndubin/Library/Application Support/Adobe/Lightroom


            Installed Plugins:

            1) Aperture/iPhoto Importer Plug-in

            2) Athentech Perfect Exposure

            3) Aurora HDR Pro

            4) Canon Tether Plugin

            5) ColorChecker Passport

            6) DxO OpticsPro 10

            7) DxO OpticsPro 10 Importer

            8) Export to Photomatix Pro

            9) Facebook

            10) Flickr

            11) HDR Efex Pro

            12) HDR Efex Pro 2

            13) Leica Tether Plugin

            14) LR/Enfuse

            15) Merge and Edit in HDR Expose 3

            16) Nikon Tether Plugin

            17) Noiseless CK

            18) ON1 Effects 10

            19) ON1 Effects Free 10

            20) ON1 Enhance 10

            21) ON1 Photo 10

            22) ON1 Portrait 10

            23) ON1 Resize 10

            24) Show Focus Points

            25) SmugMug


            Config.lua flags: None


            AudioDeviceIOBlockSize: 512

            AudioDeviceName: Built-in Output

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 44100

            Build: LR5x102

            CoreImage: true

            GL_ACCUM_ALPHA_BITS: 0

            GL_ACCUM_BLUE_BITS: 0

            GL_ACCUM_GREEN_BITS: 0

            GL_ACCUM_RED_BITS: 0

            GL_ALPHA_BITS: 8

            GL_BLUE_BITS: 8

            GL_DEPTH_BITS: 24

            GL_GREEN_BITS: 8

            GL_MAX_3D_TEXTURE_SIZE: 2048

            GL_MAX_TEXTURE_SIZE: 16384

            GL_MAX_TEXTURE_UNITS: 8

            GL_MAX_VIEWPORT_DIMS: 16384,16384

            GL_RED_BITS: 8

            GL_RENDERER: NVIDIA GeForce GTX 775M OpenGL Engine


            GL_STENCIL_BITS: 8

            GL_VENDOR: NVIDIA Corporation

            GL_VERSION: 2.1 NVIDIA-10.4.2 310.41.35f01

            OGLEnabled: true

            GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combi

            • 3. Re: Problem Of Getting Signed In Into LR Mobile On My Mac Desktop
              Akash Sharma Adobe Employee

              Thanks for the report.

              Could you please sign out of Lightroom ,close Lightroom and then Sign out of Creative Cloud App.

              Restart Your Computer and check if Lightroom mobile is subscribed.

              If still the same, Check what type of CC membership you are using.Refer Lightroom mobile unavailable to Education memberships purchased from Kivuto




              • 4. Re: Problem Of Getting Signed In Into LR Mobile On My Mac Desktop
                Arnold Dubin Level 1

                Akash, Thank you very much for helping me solve my problem.  Everything is working fine now,  ADubin