2 Replies Latest reply on Jul 14, 2016 9:53 AM by m_vargas

    Silent Auto Update telling some users they must have administrative privileges to install

    KingBain
      • Operating system version
        • Windows 7 x64
      • Web browser and version
        • IE 11 v 11.0.9600.18282
      • Flash Player version
        • 22.0.0.192
        • 22.0.0.209
      • Explain your problem in step-by-step detail if possible

       

      In our environment a few users have received the following popup message:

      flash message.jpg

      We recently went through the silent auto updating of Flash 22.0.0.192 to 22.0.0.209 when the users experienced the message. Users would close the popup boxes and it appears eventually flash would upgrade in the background.

       

      Our environment is currently configured to use silent auto updating. Here is the contents of our mms.cfg:

      AutoUpdateDisable=0

      AutoUpdateInterval=3

      SilentAutoUpdateEnable=1

      SilentAutoUpdateServerDomain=flash.update.server.address

      ThirdPartyStorage=0

       

      Here is the contents of FlashInstall.log:

       

      =O====== M/22.0.0.192 2016-06-16+20-16-10.474 ========

      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

      0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/22.0 2

      0002 [I] 00000011 1

      0003 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

      0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0005 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_21_0_0_242_ActiveX.exe/ 2

      0006 [I] 00000013

      0007 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_192_ActiveX.exe

      0008 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_192_ActiveX.dll

      0009 [I] 00000023 C:\windows\SysWOW64\Macromed\Flash\activex.vch

      0010 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

      0011 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0012 [I] 00000012

      =X====== M/22.0.0.192 2016-06-16+20-16-15.763 ========

       

       

      2016-7-13+23-6-18.894 [error] 1226 1062

      =O====== M/22.0.0.209 2016-07-13+23-06-14.414 ========

      0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

      0001 [I] 00000011 1

      0002 [I] 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

      0003 [W] 00001015 C:\windows\SysWOW64\Macromed\Flash\Flash32_22_0_0_192.ocx 5

      0004 [I] 00000018

      0005 [W] 00001015 C:\windows\SysWOW64\Macromed\Flash\Flash32_22_0_0_192.ocx 5

      0006 [I] 00000013

      0007 [I] 00000015 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_ActiveX.exe

      0008 [I] 00000016 C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_ActiveX.dll

      0009 [I] 00000023 C:\windows\SysWOW64\Macromed\Flash\activex.vch

      0010 [I] 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

      0011 [W] 00001024 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl 183

      0012 [W] 00001024 C:\windows\SysWOW64\FlashPlayerApp.exe 183

      0013 [I] 00000021 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0014 [W] 00001106

      0015 [W] 00001106

      0016 [W] 00001024 C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

      0017 [I] 00000012

      =X====== M/22.0.0.209 2016-07-13+23-06-20.224 ========

       

      What would cause this message for some users and not others ?