I had a membership at dollar photo club before Adobe Stock took over and, at the time, I was given an offer for a one year membership to Adobe for $9.99, which would include 10 photos/month and 99 cents per additional download.
I redeemed this offer and for the last three months, I've been given no free downloads per month. I chatted with adobe via instant messenger and they are saying that the DPC plan doesn't come with 10 free images a month, when in fact the email states it does and the plan is literally named "Adobe Stock - 10 images a month for DPC members (one-year)."
Anyone else having this issue with Adobe? If so, how did you resolve it? I've spent countless hours trying to get what I paid for and whenever I speak to "customer service" via chat, they tell me that they have to move the ticket higher and that someone will get in touch. No one ever does.
I can see that you have a DPC Stock plan, so 10 image credits should be allocated to your account on the renewal date each month. However, I can only see 1 allocation from April when the plan started.
I will check this with our Stock engineering team and get this corrected.
Will report back when resolved.
Sorry for the inconvenience caused.
Issue has been resolved and the May, June & July allocations have been added to your account - 30 credits.
I've added an additional 16 credits in lieu of the images you purchased when your subscription allocation wasn't available.
Many thanks for handling this so quickly, Beverley!