1 Reply Latest reply on Jul 14, 2016 1:59 PM by KanikaS

    Cannot read the format that most files are downloaded as


      I migrated from Dollar Photo Club, I just tried, for the first time, to download an image, actually, it happened on 2 of the 3 images I downloaded.  The first one came down as JPG, NO PROBLEM!  The other two came down as .AI???  I don't have the software to view them NOR do I want to buy it, I WANT my downloads in JPG format just like I was getting from DPC.  I am very disappointed that phone support is not available for this product, DPC had it, needless to say, I am FRUSTRATED! 

      Someone Please Help!