9 Replies Latest reply on Jul 15, 2016 7:48 AM by m_vargas

    Silent Autoupdate failed

    BruceFeuillette

      Hello !

      Everything was fine until version 19.0.0.185. After installing this version, the autoupdate don't work.

      Nothing has changed in our infrastructure. We proceed like we do usually : deleting the content from pub\flashplayer\update\current\sau and putting the fp_background_update.cab content into. It was working well before.

       

      currentmajor.xml content

      <version>
      <Player major="22" majorBeta="22"/>
      </version>
      

      mms.cfg content

      AutoUpdateDisable=0
      SilentAutoUpdateEnable=1
      SilentAutoUpdateServerDomain=flash.internalserver.com
      

      Flashinstall.log

      2016-7-15+7-47-42.373 [info] 1628 flash.internalserver.com
      2016-7-15+7-47-42.374 [info] 1629 flash.internalserver.com
      2016-7-15+7-47-42.375 [info] 1614
      2016-7-15+7-47-42.375 [info] 1615
      2016-7-15+7-47-42.377 [info] 1618
      2016-7-15+7-47-42.378 [info] 1619 1063
      2016-7-15+7-47-42.399 [info] 1628 flash.internalserver.com
      2016-7-15+7-47-42.401 [info] 1629 flash.internalserver.com
      2016-7-15+7-47-42.402 [info] 1614
      2016-7-15+7-47-42.403 [info] 1615
      2016-7-15+7-47-42.404 [info] 1618
      2016-7-15+7-47-42.406 [info] 1608
      2016-7-15+7-47-42.407 [info] 1612
      2016-7-15+7-47-42.409 [info] 1620
      

      Nothing more. The Events Manager don't have entries for Flash or something else.

        • 1. Re: Silent Autoupdate failed
          ridhijain Adobe Employee

          Hi,

           

          Which version fp_background_update.cab are you using? Please try with the latest 22.0.0.210 build. If still you are facing some issues let us know.

           

          Thanks!

          • 2. Re: Silent Autoupdate failed
            BruceFeuillette Level 1

            I think it's the latest, I've downloaded it this morning from this page : Distribution d'Adobe Flash Player | Adobe

            Flash Player 22.0.0.209 (Mac & Win NPAPI & PPAPI); 22.0.0.210 (Win ActiveX)

            • 3. Re: Silent Autoupdate failed
              ridhijain Adobe Employee

              The Logs in the screenshot do not have much information. None of the codes is representing an error.

              Could you please add SilentAutoUpdateVerboseLogging=1 entry in the mms.cfg file, delete the FlashInstall.log file and retry. Please provide the FlashInstall.log file. You can upload the same, by going through the instructions provided How to share a document

               

              Thanks!

              • 4. Re: Silent Autoupdate failed
                BruceFeuillette Level 1

                The log was generated with verbose logging.

                Something happens later today.

                 

                2016-7-15+7-47-42.373 [info] 1628 flash.internalserver.com
                2016-7-15+7-47-42.374 [info] 1629 flash.internalserver.com
                2016-7-15+7-47-42.375 [info] 1614
                2016-7-15+7-47-42.375 [info] 1615
                2016-7-15+7-47-42.377 [info] 1618
                2016-7-15+7-47-42.378 [info] 1619 1063
                2016-7-15+7-47-42.399 [info] 1628 flash.internalserver.com
                2016-7-15+7-47-42.401 [info] 1629 flash.internalserver.com
                2016-7-15+7-47-42.402 [info] 1614
                2016-7-15+7-47-42.403 [info] 1615
                2016-7-15+7-47-42.404 [info] 1618
                2016-7-15+7-47-42.406 [info] 1608
                2016-7-15+7-47-42.407 [info] 1612
                2016-7-15+7-47-42.409 [info] 1620
                2016-7-15+7-59-0.200 [info] 1628 flash.internalserver.com
                2016-7-15+7-59-0.250 [info] 1629 flash.internalserver.com
                2016-7-15+7-59-0.301 [info] 1614
                2016-7-15+7-59-0.351 [info] 1615
                2016-7-15+7-59-0.402 [info] 1618
                2016-7-15+7-59-0.876 [info] 1619 1063
                2016-7-15+7-59-1.34 [info] 1628 flash.internalserver.com
                2016-7-15+7-59-1.35 [info] 1629 flash.internalserver.com
                2016-7-15+7-59-1.36 [info] 1614
                2016-7-15+7-59-1.38 [info] 1615
                2016-7-15+7-59-1.39 [info] 1618
                2016-7-15+7-59-1.41 [info] 1604
                2016-7-15+7-59-1.41 [info] 1608
                2016-7-15+7-59-1.43 [info] 1612
                2016-7-15+7-59-1.45 [info] 1620
                2016-7-15+8-59-0.440 [info] 1628 flash.internalserver.com
                2016-7-15+8-59-0.490 [info] 1629 flash.internalserver.com
                2016-7-15+8-59-0.541 [info] 1614
                2016-7-15+8-59-0.591 [info] 1615
                2016-7-15+8-59-0.640 [info] 1618
                2016-7-15+8-59-0.689 [info] 1619 1063
                2016-7-15+8-59-0.780 [info] 1628 flash.internalserver.com
                2016-7-15+8-59-0.781 [info] 1629 flash.internalserver.com
                2016-7-15+8-59-0.782 [info] 1614
                2016-7-15+8-59-0.783 [info] 1615
                2016-7-15+8-59-0.784 [info] 1618
                2016-7-15+8-59-0.786 [info] 1604
                2016-7-15+8-59-0.789 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml
                2016-7-15+8-59-1.232 [warning] 1470 12175
                2016-7-15+8-59-1.233 [warning] 1474 183
                2016-7-15+8-59-1.234 [warning] 1475
                2016-7-15+8-59-1.235 [info] 1432
                2016-7-15+8-59-1.237 [info] 1612
                2016-7-15+8-59-1.238 [info] 1620
                
                

                i don't know why it occurs at 8h59 and not a 7h59. Nothing has changed on the server.

                 

                EDIT : I think I got something. It appears that the self signed certificate on IIS 6.1 has expired on november. I'll investigate on this.

                Is there a way to disable SSL on the update ? We're running our own update server and only corporate computers are doing updates.

                 

                EDIT 2 : I've used SelfSSL to issue a new certificate (self signed too) but the problem is still here.

                2016-7-15+12-17-25.464 [info] 1628 flash.internalserver.com
                2016-7-15+12-17-25.465 [info] 1629 flash.internalserver.com
                2016-7-15+12-17-25.466 [info] 1614
                2016-7-15+12-17-25.467 [info] 1615
                2016-7-15+12-17-25.468 [info] 1618
                2016-7-15+12-17-25.470 [info] 1619 1063
                2016-7-15+12-17-25.595 [info] 1628 flash.internalserver.com
                2016-7-15+12-17-25.597 [info] 1629 flash.internalserver.com
                2016-7-15+12-17-25.598 [info] 1614
                2016-7-15+12-17-25.599 [info] 1615
                2016-7-15+12-17-25.600 [info] 1618
                2016-7-15+12-17-25.602 [info] 1608
                2016-7-15+12-17-25.603 [info] 1612
                2016-7-15+12-17-25.605 [info] 1620
                2016-7-15+12-32-19.402 [info] 1628 flash.internalserver.com
                2016-7-15+12-32-19.452 [info] 1629 flash.internalserver.com
                2016-7-15+12-32-19.503 [info] 1614
                2016-7-15+12-32-19.552 [info] 1615
                2016-7-15+12-32-19.602 [info] 1618
                2016-7-15+12-32-19.667 [info] 1619 1063
                2016-7-15+12-32-19.721 [info] 1628 flash.internalserver.com
                2016-7-15+12-32-19.721 [info] 1629 flash.internalserver.com
                2016-7-15+12-32-19.721 [info] 1614
                2016-7-15+12-32-19.721 [info] 1615
                2016-7-15+12-32-19.721 [info] 1618
                2016-7-15+12-32-19.721 [info] 1604
                2016-7-15+12-32-19.737 [info] 1608
                2016-7-15+12-32-19.738 [info] 1612
                2016-7-15+12-32-19.740 [info] 1620
                2016-7-15+12-34-37.616 [info] 1628 flash.internalserver.com
                2016-7-15+12-34-37.666 [info] 1629 flash.internalserver.com
                2016-7-15+12-34-37.715 [info] 1614
                2016-7-15+12-34-37.765 [info] 1615
                2016-7-15+12-34-37.815 [info] 1618
                2016-7-15+12-34-37.865 [info] 1619 1063
                2016-7-15+12-34-38.4 [info] 1628 flash.internalserver.com
                2016-7-15+12-34-38.5 [info] 1629 flash.internalserver.com
                2016-7-15+12-34-38.6 [info] 1614
                2016-7-15+12-34-38.7 [info] 1615
                2016-7-15+12-34-38.8 [info] 1618
                2016-7-15+12-34-38.10 [info] 1608
                2016-7-15+12-34-38.11 [info] 1612
                2016-7-15+12-34-38.13 [info] 1620
                
                
                • 5. Re: Silent Autoupdate failed
                  ridhijain Adobe Employee

                  It seems since you have already tried performing an Update on the machine you are facing the issue as there are registry entries present which are not allowing update.

                  Could you delete the following entries and try once:

                  1. Go to run and type regedit. Traverse to path HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU

                  2. Delete UpdateAttempts and LastUpdateCheck and modify the value for CheckFrequency to 0.

                  3. Then retry the process of updation.

                  1 person found this helpful
                  • 6. Re: Silent Autoupdate failed
                    BruceFeuillette Level 1

                    Ah ! I was searching the registry key as I remember there was something to do with it.

                    but still no luck.

                    2016-7-15+13-23-7.22 [info] 1628 flash.internalserver.com
                    2016-7-15+13-23-7.345 [info] 1629 flash.internalserver.com
                    2016-7-15+13-23-7.395 [info] 1614
                    2016-7-15+13-23-7.444 [info] 1615
                    2016-7-15+13-23-7.494 [info] 1618
                    2016-7-15+13-23-7.544 [info] 1619 1063
                    2016-7-15+13-23-7.673 [info] 1628 flash.internalserver.com
                    2016-7-15+13-23-7.674 [info] 1629 flash.internalserver.com
                    2016-7-15+13-23-7.675 [info] 1614
                    2016-7-15+13-23-7.676 [info] 1615
                    2016-7-15+13-23-7.677 [info] 1618
                    2016-7-15+13-23-7.679 [info] 1608
                    2016-7-15+13-23-7.682 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml
                    2016-7-15+13-23-7.956 [warning] 1470 12175
                    2016-7-15+13-23-7.958 [warning] 1474 183
                    2016-7-15+13-23-7.959 [warning] 1475
                    2016-7-15+13-23-7.960 [info] 1432
                    2016-7-15+13-23-7.961 [info] 1612
                    2016-7-15+13-23-7.963 [info] 1620
                    

                    Something is wrong with the SSL. The last thing is that the certificate is self-signed... as before it expires but it was fine.

                    • 7. Re: Silent Autoupdate failed
                      m_vargas Adobe Employee

                      BruceFeuillette

                       

                      The issue is with the certificate.  Background Updates requires SSL regardless if it's hosted internally or not, due to security reasons (internal security breeches do happen).

                       

                      For the warnings:

                      2016-7-15+13-23-7.956 [warning] 1470 12175 

                      2016-7-15+13-23-7.958 [warning] 1474 183 

                      2016-7-15+13-23-7.959 [warning] 1475 

                       

                      1470 = WinHttpSendRequest call to currentmajor.xml failed

                      1474 = WinHttpReceiveResponse call to currentmajor.xml failed

                      1475 = Could not retrieve currentmajor.xml

                       

                      12175 Is the corresponding Microsoft error code: ERROR_WINHTTP_SECURE_FAILURE


                      Resolving the SSL cert issue should resolve this issue.

                      1 person found this helpful
                      • 8. Re: Silent Autoupdate failed
                        BruceFeuillette Level 1

                        Ok, I eventually got it...

                        The self signed certificate on IIS has expired on november but we missed it.

                        I had to use SelfSSL in the IIS resource toolkit to create a new certificate until 2043. I should be retired at that time !

                        The tough part was to update the GPO to install this new certificate in the computer store. I completely forgot it.

                        Now it's running fine and Flash is up-to-date on my computer. The others 360 PCs will do it later

                        Thanks for the registry trick that lead to a better log !

                        • 9. Re: Silent Autoupdate failed
                          m_vargas Adobe Employee

                          Treat. Glad you were able to resolve the issue and everything is working now.