5 Replies Latest reply on Aug 2, 2016 7:13 AM by ashumittal

    July 12th Acrobat Pro 2015 Update Issue


      After allowing Acrobat to do the latest update (July 12, 2016),  I can no longer edit the text properties within a text box.  CTRL-E will pop up the properties toolbar (IF you do it BEFORE trying to edit the text) but when you highlight the text to edit, none of the properties for the text are active (the properties bar shows the properties but all modification/drop-down lists are unavailable/ignored.)   Has anyone else run into this yet?


      Is there a good way to remove the latest patch since this REALLY makes things difficult for the way we use the program.    I tried "repairing" the installation, removing and reinstalling the installation, rebooting, removing the modified workspace, etc. to no avail so I'm guessing an error or feature was introduced in this latest patch.   This is on a Win 10 system with the latest updates applied.   Everything worked OK before the Acrobat patch was applied.   I can revert to a backup image if necessary but wondered if there was an easy way to back out a patch update from Adobe.

        • 1. Re: July 12th Acrobat Pro 2015 Update Issue
          meenakshin83966505 Adobe Employee

          Hi REngimann,



          There is no option to add text box in edit tool, So, I assume you are talking about the text box that you have you added using comment tool .

          If yes, Please try once to change the properties of the text in text box under the comment tool and let us know if it works.




          • 2. Re: July 12th Acrobat Pro 2015 Update Issue
            REngimann Level 1

            Thanks Meenakhi - I may not have explained the nuances of the language you use to describe the obvious!  Bottom line, no matter HOW I get into a text box, once the text itself is highlighted, I cannot CTL-E to get the properties box.  Further, if I open the properties box BEFORE highlighting the text within the box, I cannot change the properties of the text (the properties are shown but all options are greyed out).   This just started after the latest update was applied:  I have been using Acrobat since version 1.0 so I am pretty familiar with the gyrations that have been applied over the many years and how to edit text, both within a text box and as straight text. 


            If you still don't understand the problem, please let me know how to contact you directly and I'll walk you through it.   Could be something peculiar about my setup (perhaps you don't use Win 10 very often) but I should be able to help you with whatever diagnostics you want to go through (37+ years as a Software Engineer).

            • 3. Re: July 12th Acrobat Pro 2015 Update Issue
              ManishPali Adobe Employee

              Hi Robert,


              Could you please try the following steps and let us know if it works for you?


              1. Click on "Comments" in Right hand side pane (Open RHP if it is collapsed)



              2. Double click on the Text box to go into editing mode.

              3. Press Ctrl+E and you should get a toolbar like below

              • 4. Re: July 12th Acrobat Pro 2015 Update Issue
                REngimann Level 1

                Thank you - so, you now MUST have the comment tool open to use the textbox (unless you want to use the default formats).   Used to be, I could put the textbox in the quck tools bar and then CTL-E to get the text properties.  Now, even if you put the text properties tool in the quck tools bar, you cannot get the text properties UNLESS THE COMMENT BAR IS ACTIVE.   Guess I'll have to live with the fact you keep limiting the user's abilities every time you change the program.

                • 5. Re: July 12th Acrobat Pro 2015 Update Issue
                  ashumittal Adobe Employee



                  We have released an update today that fixes the Properties Toolbar issue and you can now continue to use it outside the Commenting app as well. Please open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.


                  Details about the release: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-02-2016.html


                  Please let us know how it goes.