My about section shows the following:
Lightroom version: 6.0 
Operating system: Windows 8.1 Business Edition
Version: 6.3 
Application architecture: x64
System architecture: x64
It shows 6.0 and 6.3 so I'm not sure which is correct. I recently updated Photoshop to 2015.5 through the Creative Cloud app but nothing is available for Lightroom and Help>Updates... is greyed out.
The support works fine on my other computer which I'm fairly sure is the same version.
Lightroom is version 6.0, this version will not open the RAWs from your camera. You need a later version as stated. I have given you the link to download the update from.
Windows 8.1 is version 6.3, which is irrelevant here.
You have Lightroom version 6.0
and Windows 8.1 version 6.3
When you downloaded to the new computer, your got the old 6.0 version of Lightroom, which Adobe requires you to then patch.
You need to upgrade your Lightroom to 6.1 or newer (current is 6.6).
I am having the same problem of .RW2 not being recognized - I am using Lightroom 4 and have just updated it to 4.4 - has that update caused this problem??? because I have happily been working with .RW2 from my previous camera, on Lightroom 4 - before I changed my laptop and updated the version!
What camera? What is the exact problem, what happens that makes you say .RW2 is "not being recognized"? If there is an error message, please quote the exact complete unedited word-for-word error message.
Using Panasonic Lumix DMC-TZ80 - a brand new camera - it is compact but shoots in RAW. (.RW2). Have been using Panasonic Lumix FZ200 previously, also shooting same format and worked well with my Lightroom 4. Have tried putting SD card into card reader on laptop, and also plugging in with my camera - each time following error: The files are not recognised by the raw format suport in Lightroom.
The FZ200 has been supported since Lightroom 4.2.
The TZ80 has only been supported since Lightroom 6.4. No earlier versions of Lightroom can read that Raw format and there will be no further updates for those earlier versions.
- Upgrade to Lightroom 6 or
- Join the Cloud, or
- Use the free Adobe DNG converter, convert all TZ80 Raw files to DNG format then edit the DNG files in Lightroom 4. An extra step for you but no extra cost.
Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC
Camera Raw: How to use Adobe DNG Converter - YouTube
Thanks for that - have now downloaded DNG converter and successfully transferred into Lightroom! Big help.