4 Replies Latest reply on Jul 15, 2016 2:00 PM by Szalam

    Freezing when switching programs/stepping away from computer

    Graham Hutchins Level 1

      Hi all,


      I'm having an issue that seems to exist in both AE 2015 and 2015.3.  This is on a 12 core trashcan Mac Pro, dual D700s, 64 GB RAM, in OSX 10.10.5 and bootcamp Windows 10, as well as a 32 core Windows 10 machine with a K5000 and 64 GB RAM.


      If I switch to another program and work in that for a bit and then switch back to AE, it becomes unresponsive and then completely freezes.  The same thing will happen if I step away from the machine for more than 5-10 minutes and come back and try to use AE.  It's intermittent, happens 6-12 times a day.


      I've tried turning hardware acceleration on and off, allocating 20 GB of RAM for other applications.


      Has anyone else run into this issue?  Anyone have any thoughts on what's going on?