4 Replies Latest reply on Jul 15, 2016 2:00 PM by Szalam

    Freezing when switching programs/stepping away from computer

    Graham Hutchins Level 1

      Hi all,

       

      I'm having an issue that seems to exist in both AE 2015 and 2015.3.  This is on a 12 core trashcan Mac Pro, dual D700s, 64 GB RAM, in OSX 10.10.5 and bootcamp Windows 10, as well as a 32 core Windows 10 machine with a K5000 and 64 GB RAM.

       

      If I switch to another program and work in that for a bit and then switch back to AE, it becomes unresponsive and then completely freezes.  The same thing will happen if I step away from the machine for more than 5-10 minutes and come back and try to use AE.  It's intermittent, happens 6-12 times a day.

       

      I've tried turning hardware acceleration on and off, allocating 20 GB of RAM for other applications.

       

      Has anyone else run into this issue?  Anyone have any thoughts on what's going on?

       

      Thanks!