5 Replies Latest reply on Nov 15, 2016 4:02 PM by lauramckinnon

    Lightroom Not responding on import


      hi All,


      stange one, LR has decided to not respond once I select import.


      running a Mac with the latest update of LR. CC 2015.5


      any ideas it worked yesterday just not today?

        • 1. Re: Lightroom Not responding on import
          dj_paige Level 9

          Is there an error message? If so, please quote the exact complete unedited word-for-word error message, leaving nothing out.


          Do the images appear in the Import dialog box and then don't import? Or do the images never appear?


          Have you checked your hardware to make sure all cables to and from the camera are properly inserted?

          • 2. Re: Lightroom Not responding on import

            I have a similar issue on a windows 10 laptop with LR version 3.6

            As soon as I click the "Import" button, windows tells me that the program has stopped responding and gives the following error message: "Adobe Photoshop Lightrom 64-bit has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

            Any help would be much appreciated.

            • 3. Re: Lightroom Not responding on import

              I have the same problem on my windows 7 desktop.  As soon as I click import it says (Not Responding) and greys out the screen.  It worked perfectly for a year and suddenly a week ago it started doing the Not Responding.  I can't import anything.    I have uninstalled and reinstalled LR.   This is my system / software info.


              Lightroom version: CC 2015.7 [ 1090788 ]

              License: Creative Cloud

              Operating system: Windows 7

              Version: 6.1

              Application architecture: x64

              System architecture: x64

              Logical processor count: 8

              Processor speed: 3.3 GHz

              Built-in memory: 10220.7 MB

              Real memory available to Lightroom: 10220.7 MB

              Real memory used by Lightroom: 490.6 MB (4.8%)

              Virtual memory used by Lightroom: 468.2 MB

              Memory cache size: 138.7 MB

              Maximum thread count used by Camera Raw: 8

              Camera Raw SIMD optimization: SSE2,AVX

              System DPI setting: 96 DPI

              Desktop composition enabled: Yes

              Displays: 1) 1920x1080

              Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


              Graphics Processor Info:

              GeForce GT 425M/PCIe/SSE2


              Check OpenGL support: Passed

              Vendor: NVIDIA Corporation

              Version: 3.3.0 NVIDIA 355.98

              Renderer: GeForce GT 425M/PCIe/SSE2

              LanguageVersion: 3.30 NVIDIA via Cg compiler


              Application folder: C:\Program Files\Adobe\Adobe Lightroom

              Library Path: C:\Users\Laura\Pictures\Lightroom\Lightroom Catalog.lrcat

              Settings Folder: C:\Users\Laura\AppData\Roaming\Adobe\Lightroom


              Installed Plugins:

              1) AdobeStock

              2) Canon Tether Plugin

              3) Facebook

              4) Flickr

              5) Leica Tether Plugin

              6) Nikon Tether Plugin

              • 4. Re: Lightroom Not responding on import
                dj_paige Level 9

                Is the Destination Panel in the Import Dialog box present and expanded? Is a valid destination selected?

                • 5. Re: Lightroom Not responding on import
                  lauramckinnon Level 1

                  See attached for what the screen looks like.  This happens as soon as I click the import button.  The Not Responding message comes up at the very top and then the screen geys out.  I never get the chance to select where I want to import from.



                  Thank you for your help.




                  Laura Mckinnon