20 Replies Latest reply on Jul 30, 2016 4:11 PM by CleverJane

    Cannot install Premiere Elements 14, stuck at 2%

    CleverJane

      Hi,

       

      I bought Premiere Elements 14 through an external site recently (the site offered a one year membership and a discount through my job). I downloaded it without any problems, activation code worked as well, but when I start to install, the installer stops at 2% and then shows an error message. It says that the installation failed and that I should restart the computer, turn off antivirus or restart the installer. I have my antivirus turned off and have done the other two options multiple times - to no avail. I have Premiere Elements 13 installed to my computer, but the membership was expired and it's now on trail version. Might that be causing the problem? Or is there something else going on? Any help is appreciated.

       

      Thanks in advance.