0 Replies Latest reply on Jul 18, 2016 11:20 AM by Mr.Chahu

    Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

    Mr.Chahu

      I have been getting this message when InDesign is or upon launched the other Adobe cloud applications open fine except for InDesign

      this is what has been done so.

       

      UnInstall all the application and all Adobe Creative Cloud Applications as well (None was left in the system in other words)

       

      Delete All Adobe Applications Including Flashmedia and Adobe reader as well

       

      Delete All Adobe Folders from inside AppData Roaming and Also LOCAL

       

      Delete All Folders Inside Appdata  LocalLow as well

       

      Download the Adobe Uninstaller and run it to be sure 100% that there is no adobe applications whatsoever in the system (No adobe Folders here)

       

      I Also Ensure Deleting all Folders under  C:\Program Files (x86)  and Also C:\Program Files as well  (No adobe folders here)

       

      Ensure Folder C:\Program Files (x86)\Common\Adobe   also ((Deleted Folder)

       

      Folder Deleted as well is C:\Program Files\Common\Adobe

       

      I Use the Adobe Creative Cloud (CC) Cleaner Tool    <<<=== Launched and Delete ALL Keys and Applications for Adobe and Choose English

       

      Here below are the System Analysis logs that i have collected to furnish with the best possible information

       

      I also used these 2 Threads below to resolve the issue but none were useful

       

      https://forums.adobe.com/thread/2171975

       

      https://forums.adobe.com/thread/717953

       

       

       

      ****************************************************************************************** *********************************

      Please See Below the messages after a brand clean install of the Adobe Creative Cloud

       

      FYI:  Computer is attached to a domain but has full Administrator priviledge to execute any admin command

       

      ****************************************************************************************** **************************************

      Log Name:      Application

      Source:        Application Error

      Date:          7/1/2016 5:07:27 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      LCPBXXXXXX

      Description:

      Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

      Faulting module name: LogSession.dll, version: 7.3.1.72, time stamp: 0x5629df39

      Exception code: 0xc0000005

      Fault offset: 0x00000000000c8103

      Faulting process id: 0x1128

      Faulting application start time: 0x01d1d3dc866828e3

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\LogSession.dll

      Report Id: cffa745b-3fcf-11e6-b979-0021ccd16e10

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-07-01T21:07:27.000000000Z" />

          <EventRecordID>95191</EventRecordID>

          <Channel>Application</Channel>

          <Computer>LCPB379C0.kma.local</Computer>

          <Security />

        </System>

        <EventData>

          <Data>InDesign.exe</Data>

          <Data>11.4.0.90</Data>

          <Data>574c8600</Data>

          <Data>LogSession.dll</Data>

          <Data>7.3.1.72</Data>

          <Data>5629df39</Data>

          <Data>c0000005</Data>

          <Data>00000000000c8103</Data>

          <Data>1128</Data>

          <Data>01d1d3dc866828e3</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\LogSession.dll</Data>

          <Data>cffa745b-3fcf-11e6-b979-0021ccd16e10</Data>

        </EventData>

      </Event>

       

       

       

       

      Log Name:      Application

      Source:        ASP.NET 4.0.30319.0

      Date:          7/1/2016 4:15:42 PM

      Event ID:      1020

      Task Category: Setup

      Level:         Warning

      Keywords:      Classic

      User:          N/A

      Computer:      LCPXXXXXX

      Description:

      Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="ASP.NET 4.0.30319.0" />

          <EventID Qualifiers="32768">1020</EventID>

          <Level>3</Level>

          <Task>1</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-07-01T20:15:42.000000000Z" />

          <EventRecordID>95144</EventRecordID>

          <Channel>Application</Channel>

          <Computer>LCPB379C0.kma.local</Computer>

          <Security />

        </System>

        <EventData>

        </EventData>

      </Event>

       

      Log Name:      Application

      Source:        Application Error

      Date:          7/5/2016 5:04:04 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      LCPXXXXXX

      Description:

      Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

      Faulting module name: LogSession.dll, version: 7.3.1.72, time stamp: 0x5629df39

      Exception code: 0xc0000005

      Fault offset: 0x00000000000c8103

      Faulting process id: 0x150c

      Faulting application start time: 0x01d1d7009db46229

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\LogSession.dll

      Report Id: 00f95724-42f4-11e6-b7ef-0021ccd16e10

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-07-05T21:04:04.000000000Z" />

          <EventRecordID>95642</EventRecordID>

          <Channel>Application</Channel>

          <Computer>LCPBXXXXXl</Computer>

          <Security />

        </System>

        <EventData>

          <Data>InDesign.exe</Data>

          <Data>11.4.0.90</Data>

          <Data>574c8600</Data>

          <Data>LogSession.dll</Data>

          <Data>7.3.1.72</Data>

          <Data>5629df39</Data>

          <Data>c0000005</Data>

          <Data>00000000000c8103</Data>

          <Data>150c</Data>

          <Data>01d1d7009db46229</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\LogSession.dll</Data>

          <Data>00f95724-42f4-11e6-b7ef-0021ccd16e10</Data>

        </EventData>

      </Event>

       

       

      Log Name:      Application

      Source:        Windows Error Reporting

      Date:          7/5/2016 6:24:54 PM

      Event ID:      1001

      Task Category: None

      Level:         Information

      Keywords:      Classic

      User:          N/A

      Computer:      LCPBXXXXXl

      Description:

      Fault bucket 240118888, type 28

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: InDesign.exe

      P2: 11.4.0.90

      P3: 574c8600

      P4: LogSession.dll

      P5: 7.3.1.72

      P6: 5629df39

      P7: c0000005

      P8: 00000000000c8103

      P9:

      P10:

       

      Attached files:

      C:\Users\A04001\AppData\Local\Temp\WERB1C5.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\Users\A04001\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe_5f 33a5a1795baaf824fece0d270a0b6f044ac1_1978d108

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: 80a21123-42fe-11e6-b7ef-0021ccd16e10

      Report Status: 0

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Windows Error Reporting" />

          <EventID Qualifiers="0">1001</EventID>

          <Level>4</Level>

          <Task>0</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-07-05T22:24:54.000000000Z" />

          <EventRecordID>95686</EventRecordID>

          <Channel>Application</Channel>

          <Computer>LCPB379C0.kma.local</Computer>

          <Security />

        </System>

        <EventData>

          <Data>240118888</Data>

          <Data>28</Data>

          <Data>APPCRASH</Data>

          <Data>Not available</Data>

          <Data>0</Data>

          <Data>InDesign.exe</Data>

          <Data>11.4.0.90</Data>

          <Data>574c8600</Data>

          <Data>LogSession.dll</Data>

          <Data>7.3.1.72</Data>

          <Data>5629df39</Data>

          <Data>c0000005</Data>

          <Data>00000000000c8103</Data>

          <Data>

          </Data>

          <Data>

          </Data>

          <Data>

      C:\Users\A04001\AppData\Local\Temp\WERB1C5.tmp.WERInternalMetadata.xml</Data>

          <Data>C:\Users\A04001\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign .exe_5f33a5a1795baaf824fece0d270a0b6f044ac1_1978d108</Data>

          <Data>

          </Data>

          <Data>0</Data>

          <Data>80a21123-42fe-11e6-b7ef-0021ccd16e10</Data>

          <Data>0</Data>

        </EventData>

      </Event>

       

      Log Name:      Application

      Source:        Application Error

      Date:          7/5/2016 6:19:13 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      LCPBXXXXXl

      Description:

      Faulting application name: InDesign.exe, version: 11.4.0.90, time stamp: 0x574c8600

      Faulting module name: LogSession.dll, version: 7.3.1.72, time stamp: 0x5629df39

      Exception code: 0xc0000005

      Fault offset: 0x00000000000c8103

      Faulting process id: 0x6dc

      Faulting application start time: 0x01d1d70b021efabc

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

      Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2015\LogSession.dll

      Report Id: 80a21123-42fe-11e6-b7ef-0021ccd16e10

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-07-05T22:19:13.000000000Z" />

          <EventRecordID>95681</EventRecordID>

          <Channel>Application</Channel>

          <Computer>LCPBXXXXXl</Computer>

          <Security />

        </System>

        <EventData>

          <Data>InDesign.exe</Data>

          <Data>11.4.0.90</Data>

          <Data>574c8600</Data>

          <Data>LogSession.dll</Data>

          <Data>7.3.1.72</Data>

          <Data>5629df39</Data>

          <Data>c0000005</Data>

          <Data>00000000000c8103</Data>

          <Data>6dc</Data>

          <Data>01d1d70b021efabc</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe</Data>

          <Data>C:\Program Files\Adobe\Adobe InDesign CC 2015\LogSession.dll</Data>

          <Data>80a21123-42fe-11e6-b7ef-0021ccd16e10</Data>

        </EventData>

      </Event>