10 Replies Latest reply on Jul 20, 2016 9:12 PM by wobertc

    Lightroom Print Module not working


      I recently "upgraded" to the latest Photoshop 2015.5  and the Lightroom  2015.6.   Incidentally my PC apparently automatically loaded updates to Windows 10.


      Since then the Print module is not working properly.

      - When I go from the Library or Develop module to the Print module,  the image that shows up is NOT the one selected.  It is a random photo but from the same catalog area.

      - on the occasion that the photo the appears in the Print module IS correct,  the resulting print is a random image.  Weird.

      - when it does print  (the wrong image) it is VERY,  VERY  slow.


      Help please!   I have images to print.


      Kim Nicholas

        • 1. Re: Lightroom Print Module not working
          Michael J. Hoffman Adobe Community Professional

          Hi Kim,


          When you see this in the Print Module, do you have the filmstrip open at the bottom of the screen? If not, can you try to show the filmstrip (Window > Panels > Show Filmstrip) and see whether you can select the image in the filmstrip, and see it reflected in the Print Module?


          A screen shot of this condition would be helpful. I recall a bug with this several versions ago, but I thought it had been fixed.


          Post a screen shot with filmstrip and selected photo showing, and we'll try to get this figured out.



          • 2. Re: Lightroom Print Module not working
            KNIcholas2 Level 1

            I will post a screen shot when I get home from work.  But I am intrigued..... I have never had this problem before and why would the filmstrip make a difference?  Also, would this cause it to print so slowly?  And I mean 30 minutes for an 8x10 print!


            Kim Nicholas

            • 3. Re: Lightroom Print Module not working
              Michael J. Hoffman Adobe Community Professional

              Hi Kim,


              It's hard to say. I'm inclined to suspect that you might benefit from resetting Lightroom's preferences to default, but I'd like to see the screen shot with the film strip just to see if it's behaving like the bug I recall from a few versions back.


              How do I reset Lightroom's Preferences? - The Lightroom Queen



              • 4. Re: Lightroom Print Module not working
                KNIcholas2 Level 1

                Here is a screen shot.  I did a complete virus scan,  optimized the Lightroom catalog and rebooted to my little heart's content.

                Any ideas? I can reset the preferences if you think it is necessary, but I fear I will create more issues.





                • 5. Re: Lightroom Print Module not working
                  KNIcholas2 Level 1

                  I did some additional "experimenting".  If I choose a photo from the filmstrip it works.  If I try to go from the Library or Develop module it just picks photos at random.   I have not tried the print speed yet.



                  • 6. Re: Lightroom Print Module not working
                    Michael J. Hoffman Adobe Community Professional

                    Hi Kim,


                    I would definitely try resetting the preferences. You can copy the old preferences file first if you want to be able to go back to it. The instructions are pretty detailed in the page I linked earlier.


                    If resetting preferences doesn't help, please provide full system information (Go to Help > System Info... and copy and paste that information here) and I'll try to pull in some help from the Adobe staff directly.




                    • 7. Re: Lightroom Print Module not working
                      KNIcholas2 Level 1

                      I reset the preferences as recommended in your link. No luck.

                      Here is the system info that may help.  Is there a way to get back to a previous (working) version?  I need to get this working!!  I have images to deliver.

                      Thank you again!


                      Lightroom version: CC 2015.6 [ 1078672 ]
                      License: Creative Cloud
                      Operating system: Windows 10
                      Version: 10.0
                      Application architecture: x64
                      System architecture: x64
                      Logical processor count: 8
                      Processor speed: 3.3 GHz
                      Built-in memory: 32675.1 MB
                      Real memory available to Lightroom: 32675.1 MB
                      Real memory used by Lightroom: 566.1 MB (1.7%)
                      Virtual memory used by Lightroom: 520.9 MB
                      Memory cache size: 81.0 MB
                      Maximum thread count used by Camera Raw: 8
                      Camera Raw SIMD optimization: SSE2,AVX,AVX2
                      System DPI setting: 96 DPI
                      Desktop composition enabled: Yes
                      Displays: 1) 1920x1200, 2) 1600x900
                      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

                      Graphics Processor Info:
                      GeForce GTX 760 (192-bit)/PCIe/SSE2

                      Check OpenGL support: Passed
                      Vendor: NVIDIA Corporation
                      Version: 3.3.0 NVIDIA 353.82
                      Renderer: GeForce GTX 760 (192-bit)/PCIe/SSE2
                      LanguageVersion: 3.30 NVIDIA via Cg compiler

                      Application folder: C:\Program Files\Adobe\Adobe Lightroom
                      Library Path: C:\Users\Kim Nicholas\Pictures\Lightroom\Lightroom Catalog.lrcat
                      Settings Folder: C:\Users\Kim Nicholas\AppData\Roaming\Adobe\Lightroom

                      Installed Plugins:
                      1) Export to Photomatix Pro
                      2) Facebook
                      3) HDR Efex Pro 2
                      4) jf Zenfolio
                      5) NextGEN Gallery
                      6) Nikon Tether Plugin
                      7) Show Focus Points

                      Config.lua flags: None

                      Adapter #1: Vendor : 10de
                      Device : 118e
                      Subsystem : 84771043
                      Revision : a1
                      Video Memory : 3008
                      Adapter #2: Vendor : 1414
                      Device : 8c
                      Subsystem : 0
                      Revision : 0
                      Video Memory : 0
                      AudioDeviceIOBlockSize: 1024
                      AudioDeviceName: Speakers (Realtek High Definition Audio)
                      AudioDeviceNumberOfChannels: 2
                      AudioDeviceSampleRate: 44100
                      Build: LR5x102
                      Direct2DEnabled: false
                      GL_ACCUM_ALPHA_BITS: 16
                      GL_ACCUM_BLUE_BITS: 16
                      GL_ACCUM_GREEN_BITS: 16
                      GL_ACCUM_RED_BITS: 16
                      GL_ALPHA_BITS: 0
                      GL_BLUE_BITS: 8
                      GL_DEPTH_BITS: 24
                      GL_GREEN_BITS: 8
                      GL_MAX_3D_TEXTURE_SIZE: 2048
                      GL_MAX_TEXTURE_SIZE: 16384
                      GL_MAX_TEXTURE_UNITS: 4
                      GL_MAX_VIEWPORT_DIMS: 16384,16384
                      GL_RED_BITS: 8
                      GL_RENDERER: GeForce GTX 760 (192-bit)/PCIe/SSE2
                      GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA
                      GL_STENCIL_BITS: 8
                      GL_VENDOR: NVIDIA Corporation
                      GL_VERSION: 4.5.0 NVIDIA 353.82
                      GPUDeviceEnabled: false
                      OGLEnabled: true
                      GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_NV_internalformat_sample_query GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_query_buffer_object GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color 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GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object 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GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

                      • 8. Re: Lightroom Print Module not working
                        wobertc Adobe Community Professional

                        One thing I notice from your screen-clip:  You are trying to print 10,432 photos !!  Really?

                        Check your options below the print window to use "Selected Photos" or "All Filmstrip Photos".

                        See if that makes a difference.

                        • 9. Re: Lightroom Print Module not working
                          KNIcholas2 Level 1

                          Oh my Gosh!!!  That is truly embarrassing.  I have NO idea how the "print the filmstrip box got checked  After I checked the correct box everything seems to work like it should.


                          I feel pretty stupid....  Thank you for your assistance.  I owe you a beer.



                          • 10. Re: Lightroom Print Module not working
                            wobertc Adobe Community Professional

                            Don't be embarrassed. I have been caught by the many little tricks in Lightroom.

                            You could just mark my post as the correct answer.

                            And - Here's to you, drink up!