The Lounge is more of a hang out and chat spot and not really a support venue. What software did you purchase those three long years ago? That might help us point you in the right direction.
Hi Szalam - thanks for that response mate. I didn't put that post up here to complain but to check in with the community on what other avenues I may have to get past the stock-standard and dead-end response scripts I receive from Adobe's support team. I am now searching for a corporate email address to contact.
The key I am after is for Premiere Elements, in itself a fairly inexpensive piece of software which we could just buy straight-off again now and hardly worth creating a storm over. What prevented us to pull our credit card so far were the promises made by the support team to get back to us with a resolution which, of course, we thought was worth waiting for.
Otherwise Big Adobe Believers and daily users of their products in our studio we are more than just a little bewildered by how a request that's as simple as ours seems to be pushed into support scripts that simply don't go anywhere. Our request has been 'urgently escalated' - [?] - to a 'Senior Team' that 'will respond by email within 24 hours' - [?!] - and 'cannot be contacted directly'.
So, putting this into this Lounge to see if anyone has a similar and rather disappointing support experience, and to figure out how we can get to the answers we're after a little quicker.
That sounds exceedingly frustrating. I haven't had an experience like you describe, but I wouldn't like it if I had.
I would recommend calling Adobe. There may be a support phone number you can call depending on where you live in the world.
>The key I am after is for Premiere Elements
So... do you need a download link, or did you lose your serial number?
kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help for the program download
Lost information - reply #1 in https://forums.adobe.com/thread/2008767 for a serial number
I assume you already have a serial number?
Which Elements version are you in need of?