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1. Re: Unable to download lightroom 6 to second device
What operating system is the notebook running, Mac OS X or Windows.
Please give the exact step you are taking. Downloading is done from the internet. Installing a program is Installing. What exactly are you doing.
When do you enter the serial number?
For what version of of LR is the serial number for?
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2. Re: Unable to download lightroom 6 to second device
Running Mac. I am trying to download load to a new laptop, in addition to my desktop, also Mac.
On the Adobe website, I went to the lightroom 6 download. I downloaded it, and when trying to install, upon entering the existing serial number, I get a message that says the software is not on the computer.
The serial # is for 6.
Sent from my iPad
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3. Re: Unable to download lightroom 6 to second device
Once you download the Mac version of LR 6, a DMG file, then you have to run that DMG to Install the software to your hard drive. Once that is done then you have to start LR, Open the program/app, then Sign In and then enter the serial number.
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4. Re: Unable to download lightroom 6 to second device
Thank you so much for your help, but I just don't get it. I downloaded the dmg, click install, i am then prompted to enter the license #. The following message appears: serial # is valid but a qualifying product could not be found on this computer.
What am I doing wrong?
Your message says to install, then run, then enter the #. But it won't install
Thanks again. I hope,you can help.
Tamar
Sent from my iPad
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5. Re: Unable to download lightroom 6 to second device
tamars18796079 wrote:
Thank you so much for your help, but I just don't get it. I downloaded the dmg, click install, i am then prompted to enter the license #. The following message appears: serial # is valid but a qualifying product could not be found on this computer.
Maybe you have left something out in your description?
You have to download the software, double-click on the downloaded file and then the software installs. Are you sure that this has happened properly? How do you know?
And here's the part I don't see in your description ... you have to then double-click on the Lightroom icon to launch the software. Have you done that??
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6. Re: Unable to download lightroom 6 to second device
It's not working that way. It asks for the serial # before installing, not after.
Sent from my iPad
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7. Re: Unable to download lightroom 6 to second device
What asks for the serial #? Tell me the exact thing you are double-clicking on that leads to asking for a serial number. What is the exact name of the icon or file?
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8. Re: Unable to download lightroom 6 to second device
Everyone, thank you so much for your help. I was able to get Adobe tech support online. They got it installed.
Thank you !!
Sent from my iPad
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9. Re: Unable to download lightroom 6 to second device
I think you downloaded the wrong version of LR or you are using a serial number from a previous version.
When you start LR for the first time the first thing is asks for is for you to Sign In. Then once you are singed in with an Adobe ID that is not and never has been associated with a subscription plan then it ask you to type in a serial number. Older versions of LR just asked for a serial number without having to Sign In with an Adobe ID.