1 Reply Latest reply on Jul 21, 2016 11:14 PM by Mohit Goyal

    iPhone 6 won't download

    alicea15761022

      I have used LR 4 for years and I would just plug my iPhone into my computer via USB and import the photos through LR.  Now out of the blue it won't work anymore.  I upgraded to LRCC hoping that would solve the problem but no dice. 

      So I got LR Mobile on my phone thinking I could use that to transfer the photos but it appears the photos remain on the phone and I edit them from there, they do not get put onto my computer hard drive, which is where I want them for future safe keeping.

       

      Any tips?  Anyone know how to get my iPhone to import like it did before or any alternate way to get my photos from my phone onto my hard drive??

        • 1. Re: iPhone 6 won't download
          Mohit Goyal Adobe Employee (Admin)

          Please try and turn off the Graphics Processor from the Lightroom preferences.

           

          Open Lightroom

          Go to Lightroom Preferences from the Edit menu

          Click on Performance tab

          Uncheck the Graphics Processor

          Restart Lightroom

           

          Also, check is your iPhone getting detected in Finder Or File Explorer.

           

          Regards,

          Mohit