i have a big issue which creative cloud trying to assist but still nothing changed ,
almost a week and half and i get this weird notification about account problems. when o talk with chat assistant he told me there's a glitch problem in my account which my payment stopped suddenly , i said ok , please fix it , charge my credit, and let's continue with the yearly plan i already have.
each assistant told me something else , the first one told me to open a new account - of course not ! i have alot of things on this one , fonts , behance and more
the second one said - i need to pass it to experts - no one contact me
the third one said everything will be alright and my case is going up to high level department :S
he said it can take 24-48 hours and they will contact me.
this is the first time i feel that the adobe team can't assist me, i love this service , but right now i'm still waiting ... for someone to figure what's going on.
in 5 days my creative cloud is going to block my software . i am a graphic designer, this is really urgent.
a sad costumer who waits for help ( soon )
I have replied to your Face book request, we have requested the concerned team to get the issue addressed in urgent basis.