My card reader was not accepting my SD card. Called chat for help. Had me change from an USB port attachment to the USB port on my mac. The pictures loaded, but instead of going into my mini G Drive (reserved for pictures),those pictures went into my IMac drive. More importantly, the library albums are all grayed out with a question mark after each (dozens of them). The tech told me to right click on each folder, and I would be directed to the source. I went into Library, selected an album, right clicked on it, sent me to a page headed by Perfect Effects 8. My G Drive icon has disappeared from my IMac desktop. I am a novice, and I am lost. HELP!
Thank you for your reply. Problem solved…my external drive cable had loosened out of the B port…feel like a fool!
You are welcome, glad you could get it up and working.