Would be helpful to have a bit more information, such as "typically" OS, CPU, RAM, GPU, vRAM, the type of media you're working with (and any heavy effects used), and maybe a screen grab of the AME dialog box?
Here's some more information:
Macbook Pro 15"
OS X 10.11.5
Iris Pro GPU
It's all H.264 clips without any effects used. There is only one clip with
a warp stabilizer effect, but that's it.
This error has also been occuring across projects, not just this one. Same
symptoms for each project.
I can import clips directly into AME and transcode there just fine, but it
seems to only be occuring when sending a sequence from Premiere.
I tried restarting and reinstalling AME and neither of those did anything.
When clicking the play button in AME, nothing happens. There's no error
dialogue or anything, which makes it even more frustrating.
On Fri, Jul 22, 2016 at 2:48 PM, R Neil Haugen <firstname.lastname@example.org>
Ok ... the next thing I'd do is to use the Adobe CC Cleaner tool to do BOTH the uninstall and cleanup of PrPro and AME. Then download fresh installs from the CC Desktop app, and try them again.
The instructions for the Adobe CC Cleaner tool say to use your OS uninstall applet, but in my experience, that may not do the trick. The Cleaner tool can do both, and does both completely so I suggest simply doing it all with that tool. Staffer Kevin Monahan has in a number of threads supported this application of that tool.
This may or may not 'solve' the problem, but it doth move us down the road answering a couple potential issues that you could be having, and is relatively quick to do. If it doesn't work, post again, and we'll move from there.
I did a clean install of both programs and the problem still exists. Is it
just a bug in 2015.3?
On Fri, Jul 22, 2016 at 3:06 PM, R Neil Haugen <email@example.com>
At this point, it's something past "typical" issues for this. If you've actually cleaned out all stuff with the Adobe CC Cleaner tool, and re-installed, and are still getting this ... perhaps some more internally tech-savvy help is needed ... Kevin-Monahan and RameezKhan perhaps could pop in ... this needs fixin'.
- Which versions of Premiere Pro and AME are you using precisely? FAQ: How to find the exact version of Premiere Pro you're using?
- Does it happen with other formats as well?
Deselect 'Import sequences natively' under AME preferences and check if that works.
AME version 10.3.0.185
Premiere version 10.3.0 (202) build
I can't actually open the AME preferences. When I do Cmd + , or going to
AME -> Preferences in the menubar, nothing happens.
Could this be a permissions issue?
This issue only happens when sending premiere sequences to AME from the
premiere export settings dialogue
On Wed, Jul 27, 2016 at 11:43 AM, RameezKhan <firstname.lastname@example.org>
Any other ideas on how to fix this? The problem still persists in the newest version of Premiere
Sorry for replying late!
Seems to be a permissions issue. Try this:
Go to the following locations and rename the 'Adobe' folders to 'OldAdobe'
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
Launch Premiere Pro, accept the License Agreement and see if it works.
- Make sure you type ~ to open your user library, which is a hidden folder by default.
- You will lose your customization.
Media encoder seems to work now, but I'm getting an error in photoshop when
creating a gif using the "Save for Web" command saying that I don't have
the correct write permissions. I tried the same fix you just mentioned, but
Well.. that's good news and bad news!
Let me chime in a Photoshop expert on this thread.
Just to confirm are you getting the error message "The operation could not be completed. A write permissions error has occurred"?
Also ensure you are on latest 2015.5.1 update of Photoshop and does this issue occurs only while processing a Gif file?