I apologize for the trouble.
Do you have any case reference # for your issue with the support?
I am also having problems with Adobe and their genuine lack of customer service. Does anybody know any good social media sites or consumer rights group?
July 28, 2016, Yes, the FCC will give their full support in cases like this !!! Adobe misrepresented themself , there was not one mention of a cancelation fee, I decided to not download any of their programs or copy any of their photo, due to the fact there are free graphics on the internet at no charge, In the state of Oregon, it is against the law to steal money from any person age 65 and over, This outfit needs to study the laws they must abide by in every state, Oregon just happens to protect the elderly, which I am. But at the same time their posting that they do not hold anyone financially if they choose to quit, is illegal on their part if they take any money. First and formost file a complaint with the FCC, because they are using internet which follows under their juridiction. Hope this was helpful!
Juanita Mara, Oregon resident over 65 years of age
To whom it may concern at ADOBE,
you are being reported to the FCC for lack of cancelation. I never used any of the services, Your bait and switch is against the law and there for you stand to be fined by the fcc. You are using electronic device , it is the right of an individual in Oregon to change their mind within three business days, it has not been 24 hours since I signed up. Plus in the state of Oregon it is illegal to do what you are doing. Believe me I also have a law firm that will be notified as well. I do suggest you cancel all my free trial immediately!
Juanita Mara, 503-659-1853 Oregon elderly resident
I'm not quite sure what you mean by 'lack of cancelation'.
In your case, you signed up for the Stock promotion on 27th July. As per the offer terms, the first month is free and you can cancel within the first month if you do not wish to continue with the subscription.
To cancel your Stock plan see Cancel your Adobe Stock membership
Please let me know if you have any questions regarding this.
Adobe once again is pulling a scam. In reading the terms of the Adobe stock service there is nothing that states that we were purchasing an annual subscription but instead it was a month by month payment only that they were advertising. Now they are telling us that we need to pay $152 just to cancel.
Instead it should say
"Sign up to a monthly fee of $29.99/mth, but after 14 days, you are LOCKED INTO an ANNUAL contract OR you must pay the remainder of the annual fee if you want to cancel"
...so much for the monthly part of the subscription! After 14 days, it's out of the window.
I will be informing the FCC about Adobe unless this charge is removed immediately.
The offer terms at the time you signed up stated that it was an annual plan and you would have had to agree to terms & conditions before placing your order
Please contact our support team if you wish to cancel your subscription - Contact Customer Care
Sorry Sheena for the delay. My case number was 0219196850. I believe it has been resolved and the refund received in our account.
I am glad that your issues has been resolved.
P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.