1 Reply Latest reply on Jul 25, 2016 1:01 AM by Nanaky

    Can no longer download ebooks-gettting LIcensing error

    kiml24

      I have been using this program for years and suddenly this weekend it stopped working. I get the error "Error getting License. License server communication error. E_Auth_Bad_Device_Key_or_PKCS12" I have uninstalled and reinstalled Digital Edition  4.5 and deauthorized and reauthorized and its still not working. Ramesh at customer care was no help at all and his advise was to check this forum. I see many people with the same issues for a couple of weeks now. Adobe haven't you figured out how to fix it yet?

        • 1. Re: Can no longer download ebooks-gettting LIcensing error
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.