0 Replies Latest reply on Jul 24, 2016 10:25 PM by anmercarrillo@hdiholdings

    After Effects error launching

    anmercarrillo@hdiholdings

      Last week I opened my after effects, and a dialog box appearedd saying "After effects can't continue: Error while accessing the preference files inside "/Users/Glendale/Library/Preferences/Adobe/After Effects/13.8", please verify the file permissions and try again." I click OK and another dialog box popped out saying "After Effects can't continue:unexpected failure during application startup" I clicked OK again and tried to uninstall the application. then installed it back but the scenario is still the same when I tried to open it.

       

      What should I do? Please help me asap. Thank you so much!