1 Reply Latest reply on Jul 24, 2016 10:17 PM by Doug.C.Alder

    LR 6 crashes on start in Win 8.1 Enterprise


      I had to do a reset on my OS yesterday and when I installed LR 6 (Lightroom_6_LS11) it crashes as soon as I start it. I've uninstalled it, removed every trace from  the registry , downloaded a fresh version and I'm still getting this error.


      Faulting application name: lightroom.exe, version:, time stamp: 0x5523190c

      Faulting module name: ig7icd64.dll, version:, time stamp: 0x55d1ffdb

      Exception code: 0xc0000005

      Fault offset: 0x000000000003ee34

      Faulting process id: 0x17c8

      Faulting application start time: 0x01d1e606d20ead48

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\ig7icd64.dll

      Report Id: 18a387d7-51fa-11e6-8256-54353039a8ac

      Faulting package full name:

      Faulting package-relative application ID:


      Any thoughts on why this is happening?