2 Replies Latest reply on Jul 25, 2016 8:16 AM by kanikas17063107

    Oxymoron:  Customer care and Adobe

    tomc23013091

      Adobe's survey asks:    What areas could we improve to ensure an excellent Customer Care experience next time?

       

      So I reply:    Nothing.  Adobe clearly  could care less  about customer care, so anything I say would be like shouting it down a well.  Adobe has passed into the realm of an unregulated monopoly, like Time Warner or Comcast or Microsoft.    You can do anything you want to the customer, you can charge anything you want, you can treat him however you like and he has no recourse.     Just like Time Warner or any other American monopoly.