Adobe's survey asks: What areas could we improve to ensure an excellent Customer Care experience next time?
So I reply: Nothing. Adobe clearly could care less about customer care, so anything I say would be like shouting it down a well. Adobe has passed into the realm of an unregulated monopoly, like Time Warner or Comcast or Microsoft. You can do anything you want to the customer, you can charge anything you want, you can treat him however you like and he has no recourse. Just like Time Warner or any other American monopoly.
Oh, and I almost forgot: I think it's important to remember that not a single Adobe senior manager every reads a single survey. Not ever. The only people that read them are offshore. So remember that when you take the time to diligently fill out a survey.
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