8 Replies Latest reply on Jul 27, 2016 9:26 AM by whsprague

    Lightroom update to 2015.6 freezes Computer

    richcimages

      The CC update alone failed and had to be helped bu online chat , deleting files and re-installing .

       

      Now lightroom and PS updates fire up there are major problems with lightroom becoming unresponsive and locking my computer .

      This seems to be random and intermittent but it happens about 70% of the time i use lightroom.

       

      It happens mostly when pressing the crop icon  ( LR screen goes blank says not responding and freezes all input methods for anything ..ie mouse keyboard etc .)

      This also seems to happen when changing from library to develop modules , sometimes not rcovering at all and no access to task manager .

      This was not an issue before the update .

       

      Have run SFC and DISM and no issues found at all .

       

      Also when recovered the import screen randomly appears even when no other medium attached .

       

      System

      Lightroom version: CC 2015.6 [ 1078672 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 2

      Processor speed: 2.5 GHz

      Built-in memory: 8062.7 MB

      Real memory available to Lightroom: 8062.7 MB

      Real memory used by Lightroom: 1535.4 MB (19.0%)

      Virtual memory used by Lightroom: 1678.5 MB

      Memory cache size: 0.0 MB

      Maximum thread count used by Camera Raw: 2

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      Intel(R) HD Graphics

       

       

      Check OpenGL support: Passed

      Vendor: Intel

      Version: 3.3.0 - Build 10.18.10.4276

      Renderer: Intel(R) HD Graphics

      LanguageVersion: 3.30 - Build 10.18.10.4276

       

       

       

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Rich\Pictures\Lightroom\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\Rich\AppData\Roaming\Adobe\Lightroom

       

       

      Installed Plugins:

      1) Canon Tether Plugin

      2) DxO OpticsPro 10

      3) DxO OpticsPro 10 Importer

      4) Export to Photomatix Pro

      5) Facebook

      6) Flickr

      7) HDR Efex Pro 2

      8) Leica Tether Plugin

      9) Nikon Tether Plugin

      10) TTG CE3 Publisher

       

       

      Config.lua flags: None

       

       

      Adapter #1: Vendor : 8086

        Device : 152

        Subsystem : 2afb103c

        Revision : 9

        Video Memory : 32

      Adapter #2: Vendor : 1414

        Device : 8c

        Subsystem : 0

        Revision : 0

        Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (Realtek High Definition Audio)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: LR5x102

      Direct2DEnabled: false

      GL_ACCUM_ALPHA_BITS: 16

      GL_ACCUM_BLUE_BITS: 16

      GL_ACCUM_GREEN_BITS: 16

      GL_ACCUM_RED_BITS: 16

      GL_ALPHA_BITS: 8

      GL_BLUE_BITS: 8

      GL_DEPTH_BITS: 24

      GL_GREEN_BITS: 8

      GL_MAX_3D_TEXTURE_SIZE: 2048

      GL_MAX_TEXTURE_SIZE: 16384

      GL_MAX_TEXTURE_UNITS: 8

      GL_MAX_VIEWPORT_DIMS: 16384,16384

      GL_RED_BITS: 8

      GL_RENDERER: Intel(R) HD Graphics

      GL_SHADING_LANGUAGE_VERSION: 4.00 - Build 10.18.10.4276

      GL_STENCIL_BITS: 8

      GL_VENDOR: Intel

      GL_VERSION: 4.0.0 - Build 10.18.10.4276

      GPUDeviceEnabled: false

      OGLEnabled: true

      GL_EXTENSIONS: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_buffer GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_queries GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_vertex_attrib_binding GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_ARB_debug_output GL_KHR_debug GL_ARB_arrays_of_arrays GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_EXT_texture_sRGB_decode GL_KHR_blend_equation_advanced GL_EXT_shader_integer_mix GL_ARB_stencil_texturing

       

       

      It really do not want to change to DXO optics but Lightroom is in fact un useable now

       

      A resolution would be handy

       

      Regards

       

      Rich Cottee