1 Reply Latest reply on Jul 28, 2016 6:13 PM by a_C_student

    Character Encoding Failed


      I am trying to make and accessible PDF and when I ran the full check, the message "character encoding failed" came up. When I clicked on it, it showed "word" a bunch of times. Can anyone tell me how to fix this?

        • 1. Re: Character Encoding Failed
          a_C_student Level 3

          Hi Sheilah, sorry I do not know of a way to fix this problem in a PDF. Best bet - if you have access to the source document - is to recreate the PDF. Desperate last resorts you might try include converting the PDF to Word then back to PDF or (cringe) refrying - that is printing the PDF to PDF.