6 Replies Latest reply on Jul 28, 2016 6:24 AM by MaggieM.1

    Paid to Licence Image Did Not Download

    MaggieM.1

      Hi

       

      I licenced image 60127676 today (28th July 2016) and I have been charged for it. I have checked the download file on my iMac and have undertaken searches  on the iMac for it but it is not there. I have even checked the Trash but it is not there.

       

      The image is in my purchase history and has the tag linked on the thumbnail.

       

      All other images I purchased today have appeared in my downloads. It is only this one that is missing.

       

      How can I receive the download I have paid for?

       

      Thanks and Regards

       

      Margaret