Which exact version of Lightroom are you using?
Have you tried optimizing your catalog?
Also ensure Lightroom is up to date.
I’m running Lightroom CC, Version 2015.6.1. As I recently updated it, I assume I’m running the current version.
Now, ‘optimising your catalogue’. That is something the JulieAnn Kost hasn’t taught me yet. Can you steer me in the right direction?
3 Stoney Creek Place
CARWOOLA NSW 2620
Ph 02 6238 2435
Mob 0414 77 3435
You will see the Preview and Play buttons greyed out.
I have optimised the collection today. Must happen automatically because it appears to have happened previously on 22 July.
Grateful for your help
[Personal info removed by Mod]
You need to post the screenshot on the forum page as email responses don't post attachments
Well Bob, I don't understand this .......
It is interesting that Export to video is greyed out as well.....
Now I can see two possible things...
1. try resetting the Preferences https://helpx.adobe.com/lightroom/kb/preference-file-and-other-file-locations---lightroom- 6.html
2. It could be something with Windows 10 and Quicktime see here: https://www.google.co.nz/search?client=safari&rls=en&q=lightroom+quicktime+issue+windows+1 0&ie=UTF-8&oe=UTF-8&gfe_rd=cr&ei=kfWbV_TXKMbN8geu_5fABQ
Sorry mate... best I can do
Thank you for trying.
I’ll (have to) keep digging and I’ll post a solution .... if I ever find one.
There will be a solution... this is not something widely reported at all...
Have you tried a different catalog? Such as exporting the files as a New Catalog....
Problem fixed. Solution: Get a Video Card that meets the minimum requirement of Lightroom CC.
As the helpful young man on the Adobe Helpdesk pointed out, Lightroom (Current Version 2015.6.1) is becoming increasingly hungry for processing power. While my main processor could handle Library, Develop, Book and Print modules, anything that required a movie to be rendered really needed an upgraded video card. I didn't have a video card and the Intel i5 chip was handling it.
Now I've put in a GEForce GTX 950. It is a 2GB GDDR5 (what ever that means) At the same time, I fell for the sales pitch and got a new (second hand) Dell 23" monitor. it is truly amazing what I can now see in some of these images.
Thank you all for your advice on my problem.
I just had the same problem....runs fine on my desktop with video card, but stopped working on laptop without one. It sure would be nice if ADOBE would put out a notification on this requirement....so that people wouldn't scramble all over the web for a solution...and also go through a complete reinstall like I just did!
You may not need to get a graphics card just for slideshows: I had the same problem (preview/play/export to video buttons disabled) but all OK after I updated my display driver to the latest version. Go to your PC manufacturers website to locate the correct driver for your PC & operating system. I have a reconditioned HP Compaq Elite with Windows 7 ^$-bit & DualCore Pentium & this worked for me.