1 Reply Latest reply on Jul 29, 2016 4:32 AM by John Waller

    How can I get help? [Discussion locked]


      Yesterday I asked a question on which I didn't get any real answer.

      Can I send my question to an expert?

      On which e-mail?

      My question:

      I have a question related to my Lightroom 5.7.1.

      When I try to open the RAW files from my Sony a7II camera (ARW) my Lightroom shows me this message:

      "The files appears to be unsupported or damaged".

      It can't be true! They are supported and not damaged.

      I can't even open those files which I already worked on a few weeks ago and then everything was fine.

      I suspect that my problems began when the Creative Cloud was updated (about 2 weeks ago).

      From this moment I have noticed this problems.